Organizational reiforncment

Question 1

Skinner operant behavior

Answer 1

learned behavior from positive and negative reinforcement

Question 2

Skinner respondent behavior

Answer 2

an involuntary behavior that is usually reflexive

Question 3

Thorndikes Law of effect

Answer 3

positive behavior usually follows pleasant rewards, behavior that gets consequences usually decreases

Question 4

is fixed or variable interval used more often in the workplace for scheduling reinforcement

Answer 4

fixed

Question 5

what schedule of reinforcement is most effective

Answer 5

variable interval or random time period

Question 6

fixed interval

Answer 6

specific time period

Question 7

Punishment

Answer 7

consequences decrease the frequency of future negative behavior

Question 8

positive reinforcement

Answer 8

adding something good to promote desired behavior

Question 9

negative reinforcement

Answer 9

taking away something good to promote desired behavior

Question 10

Goal in reinforcement

Answer 10

what an individual is trying to accomplish, the objective or aim of action

Question 11

what are the 3 parts of motivation

Answer 11

direction, intensity, and persistence

Question 12

when setting goals on an individual level what tool is very effective

Answer 12

SMARTER

Question 13

characteristics of appropriate goals

Answer 13

1. fewer are better 2. stakeholders( needs of customers, shareholders, employees). 3. simplify

Question 14

what is the use of having a notebook recording your goals and what you did in a week

Answer 14

you can have a record of what you di for your annual employee review

Question 15

extinction

Answer 15

when target behavior decreases because no reward follows. don’t pay attention to bad behavior

Question 16

what are the two functions of feedback

Answer 16

Clarifying (explaining, sharing, knowledge, role expectations) and Motivating ( aid self-efficacy and future goal setting)

Question 17

when does feedback fail

Answer 17

when they are not timely. when negative feedback is ignored the source must be credible

Question 18

Downward, upward, and lateral feedback sources

Answer 18

supervisor to employee, employee to supervisor, and co-worker to co-worker.

Question 19

true or false 360 degree feedback is useful

Answer 19

false

Question 20

what should feedback be designed for

Answer 20

the job