Attitudes Flashcards
circumplex model of emotions
works with two axis. high and low activation. negative and positive.
circumplex model examples
high positive excited. high negative stressed
low negative depressed. low positive content and calm
three parts of attitudes
behaviors/intentions toward people , feelings, and beliefs.
model of attitudes
the cool calm cognitive approach vs the fast hot emotional approach.
congtive dissonace
people will justify( rationalize) when they have a change in behavior and attitude
cognitive dissonance suggest what drives attitudes
behaviors
job satisfaction has a blank affect on workplace performance
moderately positive
affective commitment
an employees’ perceived attachment to their job.
continuous commitment
relates to how much the employee feels the need to stay at their job
reasons for staying at job for affective and continuous commitment
affective: employer values and goals align with the employee. continuous: employee feels they can’t get a good job elsewhere.
how much is customer service affected by worker satisfaction
considerably affected
Hindrance stress
relates to stress that hinders an employee’s work performance. stressors include job ambiguity, job insecurity, and red tape
Challenge stress
a worker is challenged with more responsibility typically related to management shifting responsibility to lower levels. stressors include bureaucracy, negative conflict, job responsibility, and time management.
pulse survey
a short quick survey sent to employees (monthly, quarterly). purpose is to gather feedback and worker sentiment on an organization. measures things like job satisfaction, work environment, and communication.
an expectation or belief that can influence your behaviors thus causing the outcome to actually come true
self-fulfilling prophecy
