Organization and Compliance

Question 1

chain of command

Answer 1

demonstrates how each rank is accountable to those directly superior and how the authority passes from one link in the chain to the next, or from the top to the bottom; reporting hierarchy

Question 2

compliance

Answer 2

the act or process of doing what you have been asked or ordered to do

Question 3

Conflict of Interest (COI)

Answer 3

a situation when a person’s personal interest has the potential to influence his decision-making to further his own gain rather than for the good of the party that he or she is representing

Question 4

cultural competence

Answer 4

behaviors, attitudes, and policies, that support working well with diverse populations in cross-cultural situations

Question 5

employee grievance

Answer 5

a formal step-by-step process for an employee to submit a complaint to his or her employer

Question 6

employee handbook

Answer 6

a manual given to each employee that explain’s a company’s major policies and procedures , employee benefits, and expected behaviors to ensure compliance with employment laws

Question 7

in-service

Answer 7

education and training conducted in the facility

Question 8

midlevel providers

Answer 8

generally, physician assistants and nurse practitioners examine, diagnose, and provide some treatments that must be signed off by a supervisor

Question 9

minutes

Answer 9

the meeting record; contains the date and time, who was present and absent, what was discussed, and who is responsible for any actions

Question 10

organizational chart

Answer 10

a model showing the supervisory structure and reporting relationships between different functions and positions; who is responsible for whom and what

Question 11

sexual harassment

Answer 11

unwelcome behavior from anyone in the workplace including vendors or patients whose actions, communications, or manners ridicule, degrade, or make an employee uncomfortable including offensive jokes, names, nicknames, and pictures or objects