Administrative Technologies Flashcards
automated routing unit (ARU)
programmable device that answers calls and plays prerecorded telephone messages to prompt a caller to choose options based on needs; the ARU automatically directs the caller to the chosen option
blog
a type of website, generally maintained by an individual who posts regular commentary or other material such as graphics or video
browser
software that locates and displays Web pages on the computer; examples are Internet Explorer or Google Chrome
Byte
the unit of measure for the memory in a computer
call center
a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone
cellular telephones (cell phones)
portable wireless telephones
central processing unit (CPU)
a circuit on a microchip that processes data; a microprocessor
compact disc (CD)
a disk that can be inserted into a CD-ROM drive and read by a laser beam, allowing storage of data, including audio and visual programs, outside the computer, and transmission of data into and out of the computer
compact disc read-only memory (CD-ROM)
a computer drive that reads CDs using a laser beam
computer
an electronic device that is programmed to take in, store, retrieve, and process data
diction
the style of speaking and enunciating words
digital camera
a camera that uses a memory card instead of film, allowing pictures to be viewed, altered, or printed through a computer
digital video disk (DVD)
a high-density optical disk; the contents of which can be displayed on a computer or television screen
disk drive
a device allowing information to be accessed from a disk
disks
diskettes; magnetic disks that can be inserted in the disk drive; they allow storage of data outside the computer and transmission of data into and from the computer
electronic mail (email)
a system of communicating electronic messages, images, and sounds via the computer through the Internet
electronic tablet (tablet)
a limited mobile computer with self-contained circuitry components and battery in a single unit; including cameras, microphone, and touchscreen or stylus that replace the mouse and keyboard
enunciation
speaking clearly
facsimile machine (fax)
an electronic machine that can send copies of documents over telephone wires
hard drive
a box containing the computer’s programs and data files
hardware
the central processing unit, motherboard, hard drive, disk drive, keyboard, monitor, and mouse of the computer
HTML (hypertext markup language)
the language used to transfer documents on the Internet
HTTP (hypertext transfer protocol)
how messages are formatted and sent over the internet
inflection
changing voice pitch to avoid a monotonous tone implying boredom
keyboard
a set of typewriter-like keys that plugs into a computer and allows input of data
LAN (local area network)
uses a router to connect computers, generally of a single organization and all its sites
modem
a device connecting the computer to a telephone line and allowing data to be transmitted
monitor
visual display terminal (VDT) that allows data to be seen on a television-like screen
motherboard
the fiberglass plank of the computer that contains the central processing unit, memory, and other circuitry
mouse
a device that plugs into the computer and allows the user to control the cursor viewed on the monitor
operating system (OS)
a collection of essential software that manages computer hardware providing instructions how to function
pagers
battery-operated devices that alert a person to a message left through a telephone or wireless source; pagers may also display other information, such as news bulletins
personal digital assistant (PDA)
a palm-sized, hand-held wireless computer that may be synchronized with other computers; an example is a PalmPilot
photocopy
a duplicate copy of a written document
pronunciation
saying words correctly
random access memory (RAM)
main memory bank of a computer located on the motherboard
scanner
software-required device that reads documents (text, graphics, photos) and transfers the image to the computer
scanning
a process of transferring a written document or image into an electronic version using computer hardware called a scanner
search engine
an extensive program allowing searches for information and websites by using key words; examples are Yahoo and Google
smart phones
cellular phones that perform many of the functions of a computer, having an operating system capable of running general-purpose applications
social network
a group of people interconnected by the Web for the purpose of interacting on a specific topic or multiple topics of common interest
software
computer programs that tell the computer what to do related to that topic (word processing)
spreadsheet
values arranged in columns and rows that may be electronically manipulated using formulas or other processes
texting or text messaging
an electronic message sent from one cellular phone to another by typing words, often in a shortened form
transcription
a written copy of dictated or recorded information
URL (uniform resource locator)
identifies the global address and domain to access web pages
USB (universal serial bus)
small, lightweight, removable data storage device; also called USB stick, USB key, memory stick, flash drive, or thumb drive
WAN (wide area network)
using telephone systems, coaxial cables, or satellites, connects the computers of a geographic area; the largest example of a WAN is the Internet
website
a collection of screens with text, images, videos, or other digital information with a common domain
word processing
one of the most common computer applications used to create, edit, and produce text documents
www (world wide web)
the internet
ZIP drive
a drive that allows several megabytes of data to be saved to a special disk; can be internal or external to the computer
