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Cma Exam > Administrative Technologies > Flashcards

Administrative Technologies Flashcards

1
Q

automated routing unit (ARU)

A

programmable device that answers calls and plays prerecorded telephone messages to prompt a caller to choose options based on needs; the ARU automatically directs the caller to the chosen option

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2
Q

blog

A

a type of website, generally maintained by an individual who posts regular commentary or other material such as graphics or video

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3
Q

browser

A

software that locates and displays Web pages on the computer; examples are Internet Explorer or Google Chrome

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4
Q

Byte

A

the unit of measure for the memory in a computer

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5
Q

call center

A

a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone

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6
Q

cellular telephones (cell phones)

A

portable wireless telephones

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7
Q

central processing unit (CPU)

A

a circuit on a microchip that processes data; a microprocessor

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8
Q

compact disc (CD)

A

a disk that can be inserted into a CD-ROM drive and read by a laser beam, allowing storage of data, including audio and visual programs, outside the computer, and transmission of data into and out of the computer

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9
Q

compact disc read-only memory (CD-ROM)

A

a computer drive that reads CDs using a laser beam

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10
Q

computer

A

an electronic device that is programmed to take in, store, retrieve, and process data

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11
Q

diction

A

the style of speaking and enunciating words

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12
Q

digital camera

A

a camera that uses a memory card instead of film, allowing pictures to be viewed, altered, or printed through a computer

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13
Q

digital video disk (DVD)

A

a high-density optical disk; the contents of which can be displayed on a computer or television screen

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14
Q

disk drive

A

a device allowing information to be accessed from a disk

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15
Q

disks

A

diskettes; magnetic disks that can be inserted in the disk drive; they allow storage of data outside the computer and transmission of data into and from the computer

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16
Q

electronic mail (email)

A

a system of communicating electronic messages, images, and sounds via the computer through the Internet

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17
Q

electronic tablet (tablet)

A

a limited mobile computer with self-contained circuitry components and battery in a single unit; including cameras, microphone, and touchscreen or stylus that replace the mouse and keyboard

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18
Q

enunciation

A

speaking clearly

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19
Q

facsimile machine (fax)

A

an electronic machine that can send copies of documents over telephone wires

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20
Q

hard drive

A

a box containing the computer’s programs and data files

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21
Q

hardware

A

the central processing unit, motherboard, hard drive, disk drive, keyboard, monitor, and mouse of the computer

22
Q

HTML (hypertext markup language)

A

the language used to transfer documents on the Internet

23
Q

HTTP (hypertext transfer protocol)

A

how messages are formatted and sent over the internet

24
Q

inflection

A

changing voice pitch to avoid a monotonous tone implying boredom

25
Q

keyboard

A

a set of typewriter-like keys that plugs into a computer and allows input of data

26
Q

LAN (local area network)

A

uses a router to connect computers, generally of a single organization and all its sites

27
Q

modem

A

a device connecting the computer to a telephone line and allowing data to be transmitted

28
Q

monitor

A

visual display terminal (VDT) that allows data to be seen on a television-like screen

29
Q

motherboard

A

the fiberglass plank of the computer that contains the central processing unit, memory, and other circuitry

30
Q

mouse

A

a device that plugs into the computer and allows the user to control the cursor viewed on the monitor

31
Q

operating system (OS)

A

a collection of essential software that manages computer hardware providing instructions how to function

32
Q

pagers

A

battery-operated devices that alert a person to a message left through a telephone or wireless source; pagers may also display other information, such as news bulletins

33
Q

personal digital assistant (PDA)

A

a palm-sized, hand-held wireless computer that may be synchronized with other computers; an example is a PalmPilot

34
Q

photocopy

A

a duplicate copy of a written document

35
Q

pronunciation

A

saying words correctly

36
Q

random access memory (RAM)

A

main memory bank of a computer located on the motherboard

37
Q

scanner

A

software-required device that reads documents (text, graphics, photos) and transfers the image to the computer

38
Q

scanning

A

a process of transferring a written document or image into an electronic version using computer hardware called a scanner

39
Q

search engine

A

an extensive program allowing searches for information and websites by using key words; examples are Yahoo and Google

40
Q

smart phones

A

cellular phones that perform many of the functions of a computer, having an operating system capable of running general-purpose applications

41
Q

social network

A

a group of people interconnected by the Web for the purpose of interacting on a specific topic or multiple topics of common interest

42
Q

software

A

computer programs that tell the computer what to do related to that topic (word processing)

43
Q

spreadsheet

A

values arranged in columns and rows that may be electronically manipulated using formulas or other processes

44
Q

texting or text messaging

A

an electronic message sent from one cellular phone to another by typing words, often in a shortened form

45
Q

transcription

A

a written copy of dictated or recorded information

46
Q

URL (uniform resource locator)

A

identifies the global address and domain to access web pages

47
Q

USB (universal serial bus)

A

small, lightweight, removable data storage device; also called USB stick, USB key, memory stick, flash drive, or thumb drive

48
Q

WAN (wide area network)

A

using telephone systems, coaxial cables, or satellites, connects the computers of a geographic area; the largest example of a WAN is the Internet

49
Q

website

A

a collection of screens with text, images, videos, or other digital information with a common domain

50
Q

word processing

A

one of the most common computer applications used to create, edit, and produce text documents

51
Q

www (world wide web)

A

the internet

52
Q

ZIP drive

A

a drive that allows several megabytes of data to be saved to a special disk; can be internal or external to the computer

Cma Exam (19 decks)

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