Communication Flashcards
communication
the process of forming and transmitting a message to a receiver who interprets that message and, in most cases, transmits a message back to the original sender, repeating the process
compensation
a defense mechanism in which a person overemphasizes certain behaviors to accommodate for real or imagined weaknesses
culture
customary beliefs, traits, social forms, and behaviors associated with a religious, ethnic, or other group
decoding
receiving and interpreting a message
defense mechanism
psychological behaviors that protect a person from guilt and shame
denial
a defense mechanism in which a person refuses to accept unwanted information or unpleasant circumstances
diplomacy
the art of handling people with tact and genuine concern
displacement
a defense mechanism in which a person transfers negative feelings, sometimes hostility, to something or someone unrelated to a negative situation
encoding
forming and sending a message
feedback
paraphrasing, mirroring, repeating, or restating to ensure understanding
introjection
a defense mechanism in which a person identifies and assumes characteristics or feelings of another
Maslow’s hierarchy
a progression of a person’s needs from basic survival to reaching one’s pinnacle, or self actualization identified by Abraham Maslow
nonverbal communication
using body language and other nonwritten or nonoral methods; nonverbal communication may be formal or informal , opened or closed
paraphrasing
using different words to assure understanding of what the speaker said
prejudice
holding a negative or positive opinion or bias regarding an individual because of his or her affiliation with a specific group