operations Flashcards
describe the transformation process
INPUTS–> OUTPUTS
describe the value chain
- elemnts +processes adding value as raw materials are transformed to final product.
Inbound logistics–> operations–>(Suppliers) outbound logistics (Distributors)–> marketing and sales–> service(Customers)
define outsourcing
- obtain (goods or a service) by contract from an outside supplier.
define value webs
- ## multidimensional networks of suppliers+outsourcing partners
define off-shoring
- transfering part/ or all buisness to a facility in another country.
define supply chain
- connected system coordinatng flow of goods/materials from suppliers to final customers.
define the supply chain management
- buisness procedures, policies, computer systems that inegrate elements of the supply shain into a system.
describe supply chain systems and methods
- inventory–> goods kept in stock for production/sale
- inventory control– > control the right quantities, where they are etc.
- procurement–> acquiting raw materials, parts, products to produce goods/services
Most signficant emerging systems
- materials requirements planning– >works with companies sales forecasts to make sure it has everything to make the good or perform service.
- enterprise resource planning: adresses the needs of the entire organization
- tracking methods–> identify where eveything is at any point
- blockchain–> connecting all participants in supply chain in a database
- AI assistance–>
define productivity
efficiency of converting inouts–> outputs
what are lean systems
- systems used to maximise productivity by reducing waste
– > EG: JUST IN TIME–> goods and materials are delivered right before theyb are needed
Different types of production
- mass production–> creating identical goods/srrvices (large quantities)
- customixed production–> creating unqiue goods/services for each customer
- mass customization: soem is mass procudec and other half is cusotmised for each buyer.
capacity planniing definition
- planning how much resources are needed to meet customer demand.
define scheduling
- seeing how much each operations takes, to decide which tasks are done in what order.
define critical path
- the sequence of operations that require the longest time to complete.
unique challenges of service delivery
- perishability: need to be cosnumed at the same time they are produced
- scalability–> increasign production by expanding initial production capacity
- service production interaction, reponsability on service quality, put improtace on interpersonal skills.
what are some startegies to ensure quality
- quality control–> mesure quality against standards after goods have been produced.
- quality assurance
- total quality management: quality assurance of every aspect in the operations
- statistical process control: control charts to monitor production process
- SIx sigma_ quality maanegemnt programs to eliminate deviations between actual and desired performance of a buisness.
- ISO 9000: global standard for quality system
explain the concept of industry 4.0 and smart factort
- moves from automated factories –> smart factories that emphasize cyber.phsyical systems
- these improve efficiency
