chapter 7--> management roles, functions and skills

Question 1

define management

Answer 1

• process of planning, organising, leading, controlling to meet organisational goals

Question 2

the three vital management roles

Answer 2

1. INTERPERSONAL ROLES–> leading employees, building relationships, acting as liasson by connecting with other stakeholders
2. INFORMATIONAL ROLES–> scan environment for information, communicate info to employees
3. DECISIONAL ROLES –>
   made on the spot or after recalling info

Question 3

define planning

Answer 3

putting objectives and goals for organisation and determining best way to accomplish them

Question 4

describe the strategic planning process

Answer 4

1. define mission and vision
2. SWOT analysis
3. develop forecasts
4. competition analysis
5. establishing goals+objectives
6. developing action plans

Question 5

define mission statement

Answer 5

• purpose, why the organisation exists

Question 6

define vision statement

Answer 6

• what company aspires or dreams to be

Question 7

define value statement

Answer 7

• principles that guide companies decisions and behaviours

Question 8

describe SWOT analysis

Answer 8

internal:
- Strength’s: positive internal factors that contribute to company´s success
- weaknesses–> negative internal factors that inhibit success.

external
- opportunities: external factors that improve profitability
- threats: external factors that inhbit company from reaching objectives

Question 9

goals vs objective

Answer 9

goal–> broad, long-range target
objective–> specific, short-term target

Question 10

organizing definition

Answer 10

• arranging resources to carry out the organisations plan

Question 11

describe the management pyramid

Answer 11

1. TOP MANAGERS–> highest-level of hierarchy
2. MIDDLE MANAGERS–> smaller-scale responsibility, managed by top managers, coordinate work for first line managers
3. FIRST-LINE MANAGERS–> supervise non-managerial employees.

Question 12

define leading

Answer 12

process of influencing +motivating people to work willingly and effectively towards common goals.

Question 13

types of leadership styles

Answer 13

1. autocratic–> no involvement of others making decisions
   2 democratic–> delegating authority and sharing decision making from other people in company. (participative manageemnt)
2. laissez-faire–> most decisions are left up to employees (employee empowerment)

Question 14

types of intelligence

Answer 14

• cognitive–> reasoning, problem-solving, rational skills
• emotional–> ability to mange his/her own emotions and of others
• social–> ability to function on social setting and grasp social dynamics

Question 15

coaching definition

Answer 15

helping employees reach their highest potential by meeting with them

Question 16

mentoring definition

Answer 16

experiences managers manage less expeirnced managers

Question 17

organisational culture

Answer 17

set of shared values and norms that support management system and guide employee behavior

Question 18

define: controlling

Answer 18

• measuring progress against goals and objectives and correcting deviations if results are not as expected.

Question 19

describe the 4-step control cycle

Answer 19

1. establishing performance based on the strategic plan
2. measure performance
3. comparing performance
4. responding if needed

Question 20

define benchmarking

Answer 20

• comparing company performance to those of industry leaders

Question 21

How to measure performance

Answer 21

• using the BALANCE SCORECARD
• measuring performance from 4 perspectives
  1. finance
  2. operations
  3. customer relationships
  4. growth

Question 22

define crisis management

Answer 22

• procedures to minimize harm that might result from threatening situations

Question 23

state the essential mangement skills

Answer 23

1. interpersonal skills: understanding other people+interacting with them
   2.technical skills
2. administrative skills
3. conceptual skills
4. decision-making

Question 24

describe the decision making skills

Answer 24

• recognizing problem/opp
• identify options for action
• analyze options
• select best option
• DECIDE
• monitor results

Question 25

define cognitive automation

Answer 25

AI tech which aims to help professionals and managers with complex questions.