chapter 7--> management roles, functions and skills Flashcards
define management
- process of planning, organising, leading, controlling to meet organisational goals
the three vital management roles
- INTERPERSONAL ROLES–> leading employees, building relationships, acting as liasson by connecting with other stakeholders
- INFORMATIONAL ROLES–> scan environment for information, communicate info to employees
- DECISIONAL ROLES –>
made on the spot or after recalling info
define planning
putting objectives and goals for organisation and determining best way to accomplish them
describe the strategic planning process
- define mission and vision
- SWOT analysis
- develop forecasts
- competition analysis
- establishing goals+objectives
- developing action plans
define mission statement
- purpose, why the organisation exists
define vision statement
- what company aspires or dreams to be
define value statement
- principles that guide companies decisions and behaviours
describe SWOT analysis
internal:
- Strength’s: positive internal factors that contribute to company´s success
- weaknesses–> negative internal factors that inhibit success.
external
- opportunities: external factors that improve profitability
- threats: external factors that inhbit company from reaching objectives
goals vs objective
goal–> broad, long-range target
objective–> specific, short-term target
organizing definition
- arranging resources to carry out the organisations plan
describe the management pyramid
- TOP MANAGERS–> highest-level of hierarchy
- MIDDLE MANAGERS–> smaller-scale responsibility, managed by top managers, coordinate work for first line managers
- FIRST-LINE MANAGERS–> supervise non-managerial employees.
define leading
process of influencing +motivating people to work willingly and effectively towards common goals.
types of leadership styles
- autocratic–> no involvement of others making decisions
2 democratic–> delegating authority and sharing decision making from other people in company. (participative manageemnt) - laissez-faire–> most decisions are left up to employees (employee empowerment)
types of intelligence
- cognitive–> reasoning, problem-solving, rational skills
- emotional–> ability to mange his/her own emotions and of others
- social–> ability to function on social setting and grasp social dynamics
coaching definition
helping employees reach their highest potential by meeting with them
mentoring definition
experiences managers manage less expeirnced managers
organisational culture
set of shared values and norms that support management system and guide employee behavior
define: controlling
- measuring progress against goals and objectives and correcting deviations if results are not as expected.
describe the 4-step control cycle
- establishing performance based on the strategic plan
- measure performance
- comparing performance
- responding if needed
define benchmarking
- comparing company performance to those of industry leaders
How to measure performance
- using the BALANCE SCORECARD
- measuring performance from 4 perspectives
1. finance
2. operations
3. customer relationships
4. growth
define crisis management
- procedures to minimize harm that might result from threatening situations
state the essential mangement skills
- interpersonal skills: understanding other people+interacting with them
2.technical skills - administrative skills
- conceptual skills
- decision-making
describe the decision making skills
- recognizing problem/opp
- identify options for action
- analyze options
- select best option
- DECIDE
- monitor results
