Operational issues

Question 1

What is an operational issue

Answer 1

They refer to potential problems that could disrupt the workflow and efficiency of an organisation. They relate to the processes within an organisation and the way a company operates on a daily basis.

Question 2

Operational issues

Answer 2

Security of information
Health and safety
Disaster and recovery planning
Organisational polices
Change of management
Scale of change

Question 3

Security of information

Answer 3

Organisations must ensure that data is stored securely to minimise chances of data loss, corruption or manipulation as this would negatively affect the companies reputation

Question 4

Health and safety

Answer 4

Organisation should ensure that employees, clients and visitors are physically protected on site through health and safety policies on how to avoid injury and who to contact

Question 5

Disaster and recovery planning

Answer 5

With important data stored, it is vital that a detailed and effective disaster recovery plan is in place if data is lost due to a disaster e.g. fire, virus damage, power supply unit, hacking.

Question 6

Disaster and recovery planning: Before the disaster

Answer 6

-All possible risks should be considered to spot weaknesses
-Preventative measures should be taken such as flood proof rooms
-Staff training should inform employees what to do in a disaster

Question 7

Disaster and recovery planning:
During the disaster

Answer 7

-Employees should follow their training and take appropriate measures
-Contingency plans should be implemented such as securing backups

Question 8

Disaster and recovery planning: After the disaster

Answer 8

-Recovery measures should be taken such as using backups to repopulate computer systems
-Replacement should be purchased for equipment that is broken or corrupted

Question 9

Organisational policies

Answer 9

Creating policies that outline acceptable computer and network use such as an acceptable use policy signed in workplaces and schools