Motivatig staff

Question 1

What are teh non financial incentives

Answer 1

Extra responsibility, praising people, teamworking, training, flexible working practices, increased holidays, employee of the month, involved in decision making

Question 2

What are the financial incentives

Answer 2

Bonus for reacing a target, pay rise

Question 3

What are the benfits fo motivating staff

Answer 3

Staff will work harder, happy working environment, less likely to be absent of leave, better quality work, improved reputation as an employer. This means its easier to recruit new employees

Question 4

What are the problems of motivating staff

Answer 4

Expenisce, may noyl work for the short time, may cause resentment between workers, demotivate if never acheived

Question 5

Problems of not motivating staff

Answer 5

poor quality work, staff do not feel valued, high staff absenteeism, poor customer service, difficult to recruit staff, poor relations between staff and managers

Question 6

What is a salary?

Answer 6

When you are paid a yearly amount for the work you do

Question 7

Describe features of a salary

Answer 7

the salary is split into 12 fixed monthly payments , ther ei sno incentive to work hard, normally used for skilled workers

Question 8

What is time rate?

Answer 8

When you are paid per hour that you work

Question 9

Describe the features of time rate

Answer 9

The more hours you work the more pay you receive
van encourage employees to work at a slower pace
normally used for skilled or unskilled workers

Question 10

What is overtime?

Answer 10

When you work extra hours on top of you basic hours

Question 11

Describe the features of overtime

Answer 11

Higher rate fo pay is normally paid
optional for employees
not always available

Question 12

What si piece rate

Answer 12

When you are paid per item that you produce

Question 13

Describe the fatures of piece rate

Answer 13

Used in manufacturing
encourages hard work so more pay can be earned
can encourgae poor quality work
new employees dont earn as much as experienced workers
normally used for unskilled workers

Question 14

What is a bonus

Answer 14

Additional money paid on top of a salary or time rate

Question 15

Describe the features of a bonus

Answer 15

Paid as a reward to hard work or meeting a target

Question 16

What is a commission

Answer 16

When you are paid a percentage of sales on top of a low salary

Question 17

Describe features of a commission

Answer 17

Used in sales industry
encourgaes hard work to sell more
stressful on employees and encourages pushy sales people

Question 18

Describe the feature of part time working practices

Answer 18

working less than full time
normally around 16 hours a week

Question 19

Describe the features of full time working practices

Answer 19

traditional working 36-40 hours a week
working monday to friday

Question 20

Describe permenant working practice

Answer 20

When employees have a job for as long as they want o ras long as the business exists

Question 21

Describe the features of a temporary contract

Answer 21

When employees work for a short period fo time
can be guaranteed work for 6 months or a year
normally to cover busy periods

Question 22

Describe teleworking

Answer 22

When employees work away fromt eh office using ICT to communicate

Question 23

Describe fetaures of a job share

Answer 23

When 2 or more employees share a job
They share working hours, pay desk and responsibilities
needs good communication to avoid duplication fo work

Question 24

Describe shift work

Answer 24

When employees work at different times of the day or night
to ensure that the organisation is always operational 24/7
employees working hours are flexible

Question 25

Describe features of condensed hours

Answer 25

When employees work full time hours in a shorter period fo time
stressfull and tiring for employees

Question 26

What si flexi time

Answer 26

A working schedule which allows employees to choose when to strat and end their workday

Question 27

Describe the beenfits to thr employee for flexibe working practices

Answer 27

family and work life can be easily balanced
travelling time and costs are reduced
less stressful as employees are in charge fo their own working hours
employees are more content in the workplace

Question 28

Describe the benefits to the employer for flexibe workign practices

Answer 28

Less lateness and absenteeism of employees
employeesare happier and more productive
easier to recruit employees
smaller premises are required

Question 29

What is homeworking

Answer 29

When employees work from home and use ICT to communicate

Question 30

Describe the advanatges of homeworking

Answer 30

Emploees are less likely to be absent due to sickness or appointments
employees can balance home and wokr life better
reduced sice of premises required

Question 31

Describe the disadvanatges of homeworking

Answer 31

Less social interaction with colleagues
training can be difficult to organise
cannot ensure health and safety at the employees home
organisation will have to provide equipment and pay a % pf the inernet and electricity bills