Module 2:Complete health history

Question 1

Empathy is described as

Answer 1

Feeling with the person rather than feeling like the person

Question 2

Internal and external factors can affect communication. What are internal factors, and what are the three internal factors that promote good communication?

Answer 2

Internal factors are what you bring to the interview.

Positive regard, expressing empathy, and active listening.

Question 3

What are external factors? What are examples?

Answer 3

External factors relate mainly to the physical setting.

Ensuring privacy, preventing interactions, creating a conducive environment, documenting responses

Question 4

Interview has three phases. What are they?

Answer 4

Introduction, a working face, and a closing

Question 5

What is the first phase of an interview?

Answer 5

Introduce the interview

Question 6

What is the working phase ?

Answer 6

The data gathering phase.

Verbal skills for this phase include your questions to the patient and your responses to what the patient has said

Question 7

What are the categories of information contained in a health history?

Answer 7

Biographical data, reason for seeking care, current health or history of current illness, past health history, family health history