MGMT Exam 3 Flashcards - Human resource management
What is human resource management?
The policies, practices, and systems that influence employee’s behavior, attitudes and performance.
What are the activities of HRM?
- Analysis and design of work: what are the responsibilities of people who perform a given job.
- HR planning: determining how many employees with specific knowledge and skills are needed.
- Recruiting: attracting potential employees.
- Selection: choosing employees.
- Training and Development: teaching employees how to perform their jobs and preparing them for the future.
- Compensation: rewarding employees.
- Performance Management: evaluating performance.
- Employee relations: creating a positive work environment.
What is human capital?
An organization’s employees described in terms of a veriety of qualities
What are the types of human capital?
training, experience, judgment, intelligence, relationships, and insight
What is a sustainable competitive advantage?
Something that the organization does better than its competitors which it can continue over an extended period of time. This can be created by both the effectiveness of human resource management and the people the HR department brings into the organization.
How can human resource management create a sustainable competitive advantage?
HR can create this advantage when employees are:
1. Valuable: high-quality employees provide a needed service as they perform many critical functions.
2. Rare: there not many of these high-quality employees.
3. Cannot be imitated: what these high-quality employees do can’t be mimicked.
4. No good substitutes: what these employees do cannot be replaced by something such as technology.
How do job analysis & job design differ and how are they related?
Job analysis is the process of getting detailed information about jobs
Job design is the process of defining the way work will be performed and the tasks that a given job requires
What is recruiting and selection and how are they related?
Recruitment
- Process through which the organization seeks applicants for potential employment
Selection
- Process by which the organization identifies applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.
What key skills are organizations looking for today?
Problem-solving skills
Teamwork skills
Written communication skills
Leadership skills
Strong work ethic
What is training?
A planned effort to enable employees to learn job-related knowledge, skills, and behavior.
What is development?
Acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in customers demands.
What are some basic ways to manage performance?
The process of ensuring that employees’ activities and outputs match the organizational goals. Comparing actual behavior against expectations and standards.
HR may be responsible for developing or obtaining questionnaires and other devices for measuring performance.
What are some ways that HR maintains positive employee relations?
•Preparing and distributing employee handbooks and company publications
•Dealing with and responding to communications from employees
•Negotiating union contracts and maintaining communication with union representatives
What are workforce analytics?
the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals
What is the focus of evidence-based HR?
Collecting and using data to show human resource practices have a positive influence on company’s bottom line or key stakeholders
