MGMT Exam 2 - FLASHCARDS - Chapter 6
Katrina discovers that she is earning significantly more than a coworker with more experience. She justifies this by convincing herself that she is paid more because she puts more effort into the job than her coworker. Katrina’s views are an example of
Cognitive distortion
When an individual experiences psychological empowerment, performing the work tasks serves as its own reward. What kind of motivation is this?
Intrisnic
What are the three components of performance? What are the three components of motivation? What is the role of engagement?
3 components of performance: Motivation, Ability, Opportunity
3 components of motivation: Direction of effort, Intensity of effort, and Persistence of Effort.
The role of Engagement:
Engagement is more or less a synonym for high levels of intensity and persistence in work effort. Employees who are engaged completely invest themselves and their energies into their jobs.
What is the difference between extrinsic and intrinsic motivators?
Extrinsic motivation: motivation that is controlled by some contingency that depends on task performance.
Ex: pay, promotions, bonuses, praise, job security
Intrinsic motivation: motivation that is felt when task performance serves as its own reward.
Ex: enjoyment, accomplishment, knowledge gain
What are the three parts of expectancy theory?
expectancy, instrumentality, and valence
What is the theory that humans have innate needs that motivate them in a hierarchical manner where lower level needs must be satisfied before higher level needs are activated?
Maslow’s heiarchy of needs
Which theory builds on Maslow’s theory by combining some of the needs and replacing prepotency with frustration-regression?
Alderfer’s ERG theory
Which theory suggests that people are not born with needs but develop them during early life experiences? People can develop needs for all of these but usually one is dominant leading to variances in behavioral tendencies
McClelland’s Acquired Need theory
What makes a goal effective?
That is is difficult and specific
What influences goal commitment?
rewards, publicity, resources, participation, support
What is the role of goal difficulty, feedback, task complexity, and goal commitment in the effectiveness of goal setting?
Goal difficulty results in higher levels of performance than assigning no goals or easy goals.
Feedback: If you can’t measure yourself or others you have nothing to score yourself against. Imagine trying to beat a high score but your own score is hidden from you.
Task Complexity: increasing task complexity decreases the effect of goal difficulty on motivation.
Goal commitment: when goal commitment is high, assigning specific and difficult goals will have significant benefits for task performance.
What theory of motivation suggests that motivation depends on individuals’ perceptions of their life and what occurs in lives of others?
Equity theory
What are the various comparisons that people could make? What are the different personality types in relation to equity theory?
Various comparisons:
a. Job equity: compare yourself to someone doing the same job in the same organization.
b. Company equity: Compare yourself to someone doing a different job in the same organization.
c. Occupational equity: Compare yourself to someone doing the same job in a different organization.
d. Educational equity: Compare yourself to someone with the same level of education.
e. Age equity: compare yourself to someone of the same age.
different personality types:
a. Sensitives: follow the theory as stated.
b. Benevolents: comfortable with lower ratio; givers
c. Entitleds: must have higher ratio; takers
The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but are held to the same margin of error. Which of the following best portrays what Sophia is feeling?
Underrewarded inequity
After comparing your situation with that of a comparison other, you realize that your ratio of outcomes and inputs is greater than the other person’s. According to equity theory, this is what type of a situation?
Overreward inequity
