MGMT Exam 2 - FLASHCARDS - Chapter 7

Question 1

Trust is among the most significant factors in determining a company’s

Answer 1

Reputation

Question 2

What is how well one’s actions fit in with generally accepted moral standards?

Answer 2

Ethics

Question 3

When people make a rational assessment based on perceptions of another party’s reliability, they engage in what?

Answer 3

Cognition based trust

Question 4

What is trust that is rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness?

Answer 4

Disposition based trust

Question 5

What type of trust is with new relationships?

Answer 5

Disposition based trust

Question 6

What type of trust is with most relationships?

Answer 6

Cognition based trust

Question 7

What type of trust is with few relationships?

Answer 7

Affect based trust

Question 8

What term is used to describe a person’s general belief that others can be relied upon?

Answer 8

Trust propensity

Question 9

When consumers are willing to make themselves vulnerable to a company based on positive expectations about that company’s actions and intentions, consumers are exhibiting what?

Answer 9

Trust

Question 10

What are the components of cognition based trust?

Answer 10

Ability, benevolence, and integrity

Question 11

What is the best definition of justice?

Answer 11

the degree to which an authority’s decision making is considered fair

Question 12

In the process of hiring a specialist, at what point should ability be considered?

Answer 12

At the beginning of the process

Question 13

What is the belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives?

Answer 13

Benevolence

Question 14

What is true of authorities who are considered benevolent?

Answer 14

They are concerned about employees’ well-being.

They care for employees.

They are loyal to their employees

Question 15

Unlike other forms of trust, affect-based trust is primarily _____

Answer 15

Emotional. It is not rational

Question 16

True or false: Justice provides the behavioral evidence that employees need to determine trustworthiness?

Answer 16

TRUE

Question 17

What quality is demonstrated by someone who shows a desire to do what is in your best interest rather than their own interest?

Answer 17

Benevolence

Question 18

What dimension of trustworthiness is demonstrated by a person who “tells it like it is”?

Answer 18

Integrity

Question 19

What is the perceived fairness of decision-making outcomes?

Answer 19

Distributive justice

Question 20

What is the perceived fairness of decision-making processes?

Answer 20

Procedural justice

Question 21

What is the perceived fairness of the interpersonal treatment received by employees from authorities?

Answer 21

Interpersonal justice

Question 22

What do employees consider in order to determine whether distributive justice exists?

Answer 22

Pay, rewards, evaluation, promotions, and work assignments

Question 23

When a new relationship is forming, the presence or absence of trust often depends solely on your own

Answer 23

Trust propensity

Question 24

Authorities are able to improve procedural justice when they abide by rules of ____

Answer 24

Fair process

Question 25

What rule of fair process is ensured by having procedures that employees can use to appeal their performance evaluation ratings?

Answer 25

Correctability

Question 26

Which dimension of justice is most accurately described by the saying, "A fair day's pay, for a fair day's work."

Answer 26

Distributive justice

Question 27

Which dimension of justice is demonstrated when a company provides an honest explanation to employees for a decision that affects their employment?

Answer 27

Informational

Question 28

What term describes the process through which former or current employees expose illegal or immoral actions by their organization?

Answer 28

Whistle blowing

Question 29

True or false: Unethical behavior can be initiated by both the individual and the institution?

Answer 29

TRUE

Question 30

What are rules of procedural justice?

Answer 30

Voice, correctability, bias suppression

Question 31

When people believe that they are treated with dignity and respect by parties involved in a decision-making process, they perceive ______ justice.

Answer 31

Interpersonal

Question 32

What contributes to the perceptions of procedural justice?

Answer 32

voice, correctability, consistency, bias suppression, representativeness, accuracy

Question 33

What contributes to the perceptions of distributive justice?

Answer 33

Equity (tangible reward), equality (opportunity), need (demands)

Question 34

What contributes to the perceptions of interpersonal justice?

Answer 34

respect, propriety

Question 35

What contributes to the perceptions of informational justice?

Answer 35

justification, truthfulness

Question 36

A model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behavior.

Answer 36

Four component model of ethical decision making

Question 37

What is magnitude of consequences?

Answer 37

The level of impact of the outcome

Question 38

What is probability of effect?

Answer 38

The likelihood that the act will occur or cause harm

Question 39

What is temporal immediacy?

Answer 39

The interval between when the act occurs and its consequences

Question 40

What is concentration of effect?

Answer 40

The extent to which consequences of the act are focused

Question 41

According to Kohlberg, when does moral development begin?

Answer 41

at the preconventional stage

Question 42

What term is used to describe the degree to which an issue has ethical urgency?

Answer 42

Moral intensity

Question 43

According to researchers, people pay more attention to stimuli that are ______?

Answer 43

significant, recognizable, and vivid

Question 44

According to Kohlberg's theory of cognitive moral development, which is true of moral development at the conventional stage?

Answer 44

It involves an emphasis on laws, rules, and orders that govern society.

Question 45

What is the moral principle that holds that the individual's self-interest and freedom should be the motivation and the goal of action?

Answer 45

Egoism

Question 46

What is an authority’s degree of commitment to the moral course of action?

Answer 46

Moral intent

Question 47

What term describes a company's acknowledgment that it is accountable for its actions?

Answer 47

Social responsibility

Question 48

Which moral principles judge the morality of an action solely on its honorable qualities and respect for others rather than on its outcome?

Answer 48

virtue ethics ethics of rights

Question 49

What is the name of a company officer appointed to make sure that a company meets its legal obligations and does not violate regualtions?

Answer 49

Compliance officer

Question 50

What is the best definition of moral identity?

Answer 50

How much someone considers themselves to be a moral person

Question 51

_____ exchange relationships involve a connection with another person and fosters trust and expectations that the other person will honor his or her obligations?

Answer 51

Social

Question 52

Which factor is predicted by an employee's level of trust in authorities?

Answer 52

Ability to focus

Question 53

What is the difference between trust and risk?

Answer 53

Trust is willing to be vulnerable, while risk is actually becoming vulnerable

Question 54

What reflects the prominence of a brand in the minds of the public and its perceived quality and can be easily damaged?

Answer 54

Reputation

Question 55

What type of trust is rooted in emotion rather than reason?

Answer 55

Affect based trust

Question 56

What is the preconventional stage of moral development?

Answer 56

focuses on consequences of actions for the individual

Question 57

What is the conventional stage of moral development?

Answer 57

references the expectations of one’s family and society

Question 58

What is the principled stage of moral development?

Answer 58

the most advanced, uses a set of defined, established moral principles

Question 59

What relationships have increased trust, and are characterized by mutual investment, going above and beyond expectations?

Answer 59

Social exchange relationships

Question 60

What relationships lack trust, and are narrowly defined, quid pro quo obligations?

Answer 60

Economic exchange relationships

Question 61

What is the difference between merely ethical and especially ethical behavior?

Answer 61

1. Merely ethical: you obey laws and live up to contractual obligations. 2. Especially ethical: you go above and beyond minimum

Question 62

What is moral awareness?

Answer 62

When an authority recognizes that a moral issue exists in a situation.

Question 63

What does moral awareness depend on?

Answer 63

Moral intensity. The degree to which an issue has ethical urgency.

Question 64

What is moral judgement?

Answer 64

distinguish between right and wrong

Question 65

What is the degree to which people chronically perceive and consider issues of morality during their experiences?

Answer 65

Moral attentiveness

Question 66

What increases moral intensity?

Answer 66

Magnitude of consequences, probability of effect, temporal immediacy, concentration of effect

Question 67

How does trust influence job performance and organizational commitment?

Answer 67

Trust has a moderate positive relationship with job performance. Trust has a strong positive effect on organizational commitment because a sense of obligation develops along with trust.

Question 68

What is a distrust tax?

Answer 68

The reduction in performance because everyone cant focus on task accomplishment.

Question 69

What is a trust dividend?

Answer 69

The increase in performance because everyone can focus on task accomplishment.

Question 70

What are the four levels of corporate social responsibility?

Answer 70

1. Economic (profitability) 2. Legal (legality) 3. Ethical (ethicality) 4. Citizenship (community)