Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGMT 363 > MGMT Exam 2 - FLASHCARDS - Chapter 7 > Flashcards

MGMT Exam 2 - FLASHCARDS - Chapter 7

1
Q

Trust is among the most significant factors in determining a company’s

A

Reputation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is how well one’s actions fit in with generally accepted moral standards?

A

Ethics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

When people make a rational assessment based on perceptions of another party’s reliability, they engage in what?

A

Cognition based trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is trust that is rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness?

A

Disposition based trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What type of trust is with new relationships?

A

Disposition based trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What type of trust is with most relationships?

A

Cognition based trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What type of trust is with few relationships?

A

Affect based trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What term is used to describe a person’s general belief that others can be relied upon?

A

Trust propensity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

When consumers are willing to make themselves vulnerable to a company based on positive expectations about that company’s actions and intentions, consumers are exhibiting what?

A

Trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the components of cognition based trust?

A

Ability, benevolence, and integrity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is the best definition of justice?

A

the degree to which an authority’s decision making is considered fair

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

In the process of hiring a specialist, at what point should ability be considered?

A

At the beginning of the process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives?

A

Benevolence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is true of authorities who are considered benevolent?

A

They are concerned about employees’ well-being.

They care for employees.

They are loyal to their employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Unlike other forms of trust, affect-based trust is primarily _____

A

Emotional. It is not rational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

True or false: Justice provides the behavioral evidence that employees need to determine trustworthiness?

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What quality is demonstrated by someone who shows a desire to do what is in your best interest rather than their own interest?

A

Benevolence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What dimension of trustworthiness is demonstrated by a person who “tells it like it is”?

A

Integrity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is the perceived fairness of decision-making outcomes?

A

Distributive justice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is the perceived fairness of decision-making processes?

A

Procedural justice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is the perceived fairness of the interpersonal treatment received by employees from authorities?

A

Interpersonal justice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What do employees consider in order to determine whether distributive justice exists?

A

Pay, rewards, evaluation, promotions, and work assignments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

When a new relationship is forming, the presence or absence of trust often depends solely on your own

A

Trust propensity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Authorities are able to improve procedural justice when they abide by rules of ____

A

Fair process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What rule of fair process is ensured by having procedures that employees can use to appeal their performance evaluation ratings?

A

Correctability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Which dimension of justice is most accurately described by the saying, “A fair day’s pay, for a fair day’s work.”

A

Distributive justice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Which dimension of justice is demonstrated when a company provides an honest explanation to employees for a decision that affects their employment?

A

Informational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What term describes the process through which former or current employees expose illegal or immoral actions by their organization?

A

Whistle blowing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

True or false: Unethical behavior can be initiated by both the individual and the institution?

A

TRUE

30
Q

What are rules of procedural justice?

A

Voice, correctability, bias suppression

31
Q

When people believe that they are treated with dignity and respect by parties involved in a decision-making process, they perceive ______ justice.

A

Interpersonal

32
Q

What contributes to the perceptions of procedural justice?

A

voice, correctability, consistency, bias suppression, representativeness, accuracy

33
Q

What contributes to the perceptions of distributive justice?

A

Equity (tangible reward), equality (opportunity), need (demands)

34
Q

What contributes to the perceptions of interpersonal justice?

A

respect, propriety

35
Q

What contributes to the perceptions of informational justice?

A

justification, truthfulness

36
Q

A model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behavior.

A

Four component model of ethical decision making

37
Q

What is magnitude of consequences?

A

The level of impact of the outcome

38
Q

What is probability of effect?

A

The likelihood that the act will occur or cause harm

39
Q

What is temporal immediacy?

A

The interval between when the act occurs and its consequences

40
Q

What is concentration of effect?

A

The extent to which consequences of the act are focused

41
Q

According to Kohlberg, when does moral development begin?

A

at the preconventional stage

42
Q

What term is used to describe the degree to which an issue has ethical urgency?

A

Moral intensity

43
Q

According to researchers, people pay more attention to stimuli that are ______?

A

significant, recognizable, and vivid

44
Q

According to Kohlberg’s theory of cognitive moral development, which is true of moral development at the conventional stage?

A

It involves an emphasis on laws, rules, and orders that govern society.

45
Q

What is the moral principle that holds that the individual’s self-interest and freedom should be the motivation and the goal of action?

A

Egoism

46
Q

What is an authority’s degree of commitment to the moral course of action?

A

Moral intent

47
Q

What term describes a company’s acknowledgment that it is accountable for its actions?

A

Social responsibility

48
Q

Which moral principles judge the morality of an action solely on its honorable qualities and respect for others rather than on its outcome?

A

virtue ethics

ethics of rights

49
Q

What is the name of a company officer appointed to make sure that a company meets its legal obligations and does not violate regualtions?

A

Compliance officer

50
Q

What is the best definition of moral identity?

A

How much someone considers themselves to be a moral person

51
Q

_____ exchange relationships involve a connection with another person and fosters trust and expectations that the other person will honor his or her obligations?

A

Social

52
Q

Which factor is predicted by an employee’s level of trust in authorities?

A

Ability to focus

53
Q

What is the difference between trust and risk?

A

Trust is willing to be vulnerable, while risk is actually becoming vulnerable

54
Q

What reflects the prominence of a brand in the minds
of the public and its perceived quality and can be easily damaged?

A

Reputation

55
Q

What type of trust is rooted in emotion rather than reason?

A

Affect based trust

56
Q

What is the preconventional stage of moral development?

A

focuses on consequences of actions for the individual

57
Q

What is the conventional stage of moral development?

A

references the expectations of one’s family and society

58
Q

What is the principled stage of moral development?

A

the most advanced, uses a set of defined, established moral principles

59
Q

What relationships have increased trust, and are characterized by mutual investment, going above and beyond expectations?

A

Social exchange relationships

60
Q

What relationships lack trust, and are narrowly defined, quid pro quo obligations?

A

Economic exchange relationships

61
Q

What is the difference between merely ethical and especially ethical behavior?

A
  1. Merely ethical: you obey laws and live up to contractual obligations.
  2. Especially ethical: you go above and beyond minimum
62
Q

What is moral awareness?

A

When an authority recognizes that a moral issue exists in a situation.

63
Q

What does moral awareness depend on?

A

Moral intensity. The degree to which an issue has ethical urgency.

64
Q

What is moral judgement?

A

distinguish between right and wrong

65
Q

What is the degree to which people chronically perceive and consider issues of morality during their experiences?

A

Moral attentiveness

66
Q

What increases moral intensity?

A

Magnitude of consequences, probability of effect, temporal immediacy, concentration of effect

67
Q

How does trust influence job performance and organizational commitment?

A

Trust has a moderate positive relationship with job performance.

Trust has a strong positive effect on organizational commitment because a sense of obligation develops along with trust.

68
Q

What is a distrust tax?

A

The reduction in performance because everyone cant focus on task accomplishment.

69
Q

What is a trust dividend?

A

The increase in performance because everyone can focus on task accomplishment.

70
Q

What are the four levels of corporate social responsibility?

A
  1. Economic (profitability)
  2. Legal (legality)
  3. Ethical (ethicality)
  4. Citizenship (community)

MGMT 363 (12 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions