MANAGING TEAMS Flashcards
What are the three major approaches to employee motivation?
- Goal setting
- Rewards & recognition
- Relationship & Environment
Effective goals are SMART, but what does it stand for?
Specific, Measurable, Aligned, Reachable, Time-bound
What are the difference between recognition and reward?
Recognition refers to informal or formal public praise given to an individual or group – rewards are tangible materialistic things.
When in doubt whether or not to delegate tasks, what are three important questions to ask?
Do I have the time to delegate, is there someone willing and able to work and is the work of strategic character.
What are the main steps in effective delegation?
Provide clear instructions, clarify your role, and provide relevant resources.
Name the three key social roles in an effective team?
The spark, the comedian and the peacemaker
What can be signs of a team burnout?
People express feelings of no longer making a difference, a dip in team motivation and work engagement, low positive emotion and productivity
When a team is showing signs of burnout what is one effective strategy?
Slow down by identifying a deadline that can be pushed back
When not dealing with difficult employees what could be a consequence?
Unpleasant outcomes get worse if there are no negative consequences, bad behavior can be contagious and productive employees become distracted
What is one major step in mastering the goal setting process as a manager?
To collaborate with employees on their goals
