MANAGEMENT FUNDAMENTALS Flashcards
What are 3 main areas of management skills?
Manage performance, manage people and manage the business.
What is one of the main objectives for a great leader?
To promote change and growth.
What is one important aspect of being a good leader?
To promote order and consistency within the business unit.
What is performance management?
Practices, policies, and procedures that guide and support an employee’s success at work
What are “SMART” goals?
Specific, Measurable, Action Oriented, Realistic, Timely
What is clarity coaching?
Using expertise in the clarity process to facilitate another person in maximizing his or her own expertise and experience.
What are some of the benefits of clarity coaching?
It motivates and engages. It increases investment and accountability. It builds confidence.
Mention some of the top causes of disengagement?
- Efforts are not measured.
- Job is not as expected.
- Lack of sufficient feedback
- Overload of work-hours
- Lack of trust
What are the four phases of delegation?
Evaluation, Handover, Support and Debrief
What is micromanagement?
It is when a manager closely observes or controls the work of employees.
