MANAGING EMPLOYEE PERFORMANCE PROBLEMS

Question 1

What are the four steps to approach difficult employees with?

Answer 1

Observe, Gather data, Intervene, Monitor and follow up

Question 2

What negative impact can slackers have on your team?

Answer 2

Decrease productivity, hurt morale, encourage others to be slackers

Question 3

What is an effective strategy when dealing with slackers?

Answer 3

Be direct and provide clear and exact goals.

Question 4

What could be an effective strategy when dealing with coasting employees?

Answer 4

Remind them that they serve as role models for newer employees.

Question 5

What could lie behind a clingy employee?

Answer 5

Lack of skill or ability, Low self-esteem or confidence, Poor instructions from manager.

Question 6

Why should you deal with latecomers?

Answer 6

They hurt productivity, irritate timely employees, inspire others to show up late.

Question 7

What is a good thing to do before confronting a dramatic employee?

Answer 7

To get support from the team and let them know you understand what is happening