MANAGEMENT TIPS Flashcards
In order to establish stronger relations with your team you should avoid “BLAME” – blame is also an acronym for what?
Barely Legitimate Almost Meaningless Excuse
What is “purpose” in a work context?
It’s a positive sense of doing something that matters, adds value and makes you feel good when done. Think in WHW; Why do we do what we do, How do we do it, What is the result (as Apple, Google and other successful companies).
In order to enjoy work it is necessary to have purpose – mention some ways you, as a manager can provide purpose for the employees?
By thinking more flexible about how to fit people into roles. Maintain an open dialog with employees. Connecting people to the outcome they produce.
Why is it important that employees have positive emotions towards work?
It makes them more motivated, more productive and more creative.
When offering a needed apology in response to a conflict – what are the four important characteristics to include?
Be sincere, be specific and own the blame, be timely and strive for a solution.
Mention as many of the 5 key behaviors that can help you build trust with employees
Integrity, do what you say you will do, be helpful, get over yourself, admit your mistakes
Earning respect from employees has a lot of positive benefits; mention 2-3 behaviors that can help you earn respect.
Explain your behaviors and decisions, share credit for success, always stand up for your team and follow through on your word.
When speaking to be heard what are three useful strategies?
Know your audience, eliminate major verbal ticks and project strength.
When speaking in public and delivering a great presentation what are three important things to remember/do?
Know your audience, demonstrate emotions, and interact with the audience.
What is emotional intelligence?
The ability to monitor one’s own, and other people’s emotions, and to use that information to choose appropriate behavior.
