DELIVERING EMPLOYEE FEEDBACK

Question 1

What are the three types of feedback?

Answer 1

Standard based, Informational and Emotional

Question 2

What defines the culture of an organization?

Answer 2

The unique collective values, visions, norms, language, beliefs, and symbols.

Question 3

Mention some important things effective feedback is?

Answer 3

Effective feedback is specific, descriptive and helpful

Question 4

What could be signs of feedback seeking behavior?

Answer 4

The wish to increase clarity of how you are as an employee are perceived. Learning new skills. Or to try to manage others’ impressions of you.

Question 5

What is ‘the positive sandwich’?

Answer 5

It is when you deliver negative news wrapped in positive news before and after.

Question 6

When delivering critical feedback – what should you always remember?

Answer 6

When delivering critical feedback it is important to deliver feedback in one unique message.

Question 7

Why should candor triumph civility when delivering?

Answer 7

Because it makes your employees learn and improve – civility doesn’t.

Question 8

Describe the feedback process:

Answer 8

Observe => Prepare => Get feedback => Get reaction => agree on next steps => summarize