COMMUNICATION FUNDAMENTALS Flashcards
Before any important discussion or meeting you should ask yourself what?
What do I want my listeners to think, to feel and to do?
Why shouldn’t you stay within a narrow repetitive range of vocal technique when delivering a message?
It can unintentionally lead listeners to think you lack passion for your message.
Mention some guidelines you can use to design your message for maximum impact?
Start strong finish strong, save your most important point for the end, make it simple and provide a roadmap.
When communicating with hierarchical seniors what it is most appropriate approach?
It is to build your credibility.
Navigating organizational politics will involve what?
Learning the culture, customs, systems and policies of your organization.
If you want to become a better listener, what is the most important change you can make?
It is to slow down
When wanting to build stronger connections with others what type of questions can you ask?
Best case questions, descriptive questions and cause questions
Can you mention any ways to channel anxiety into excellence?
Accept is as a natural human response, establish a pre-game ritual and/or direct your thoughts to what you associate with great performance
When being caught off guard in a communication what should your body language indicate?
That you are productively processing what was said and have a thoughtful response in mind
When giving and receiving feedback what are some of the most important components?
Ask for insights about what you have done recently, ask for insights about what you can do going forward and create comfortable conversations to invite feedback.
