Management-Chapter 3 Flashcards

1
Q

Organizational Environment

A

consisting of both general and task environments, includes all elements exiting outside the boundary of the organization that have the potential to affect the organization.

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2
Q

General Environment

A

Indirectly influences all organizations within an industry and includes five dimensions.

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3
Q

Task Environment

A

Includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance.

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4
Q

International Dimension

A

The external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

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5
Q

Technological Dimension

A

the general environment includes scientific and techologial advances in society.

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6
Q

Sociocultural Dimension

A

includes demographic characteristics, norms, customs, and values of a population within which the organization operates.

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7
Q

Economic Dimension

A

Represents the general economic health of the country or region in which the organization operates.

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8
Q

Legal-Political Dimension

A

Includes government regulations at the local, state and federal levels, as well as political activities designed to influence company behavior.

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9
Q

Pressure Groups

A

works within the legal-political framework to influence companies to behave in socially responsible ways.

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10
Q

Internal Environment

A

Includes elements within the organization’s boundaries such as employees, management and corporate culture.

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11
Q

Natural Dimension

A

includes all elements that occur naturally on earth, including plants, animals, rocks and natural resources such as air, water and climate.

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12
Q

Customers

A

are part of the task environment and include people and organizations that acquire goods and services from the organization.

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13
Q

Competitors

A

Organizations within the same industry or type of business that compete for the same set of customers.

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14
Q

Suppliers

A

provide the raw materials the organization uses to produce its output.

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15
Q

Labor Market

A

represents the people available for hire by the organization.

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16
Q

Boundary-spanning roles

A

Link and coordinate the organization with key elements in the external environment.

17
Q

Merger

A

occurs when tow or more organizations combine to become one.

18
Q

Joint Venture

A

a strategic alliance or program by two or more organizations.

19
Q

Culture

A

the set of key values, beliefs, understandics and norms shared by members of an organization.

20
Q

Symbol

A

an object, act, or events and is repeated frequently and shared among organizational employees.

21
Q

Hero

A

a figure who exemplifies the deeds, character, and attributes of a strong culture.

22
Q

Slogan

A

succinctly expresses a key corporate value.

23
Q

Ceremonies

A

planned activities at special events, to reinforce company values.

24
Q

Adaptability Culture

A

characterized by values that support the company’s ability to interpret and translate signals from the environment into new behavior responses.

25
Q

Achievement Culture

A

a results-oriented culture that values competetiveness, personal initiative and achievement.

26
Q

Involvement Culture

A

a culture that places high value on meeting the needs of employees and values cooperation and equality.

27
Q

Consistency Culture

A

values and rewards a methodical, rational, orderly way of doing things.

28
Q

High-performance culture

A

managers emphasize both values and business results.

29
Q

Cultural Leaders

A

define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions.