Management-Chapter 3 Flashcards
Organizational Environment
consisting of both general and task environments, includes all elements exiting outside the boundary of the organization that have the potential to affect the organization.
General Environment
Indirectly influences all organizations within an industry and includes five dimensions.
Task Environment
Includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance.
International Dimension
The external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.
Technological Dimension
the general environment includes scientific and techologial advances in society.
Sociocultural Dimension
includes demographic characteristics, norms, customs, and values of a population within which the organization operates.
Economic Dimension
Represents the general economic health of the country or region in which the organization operates.
Legal-Political Dimension
Includes government regulations at the local, state and federal levels, as well as political activities designed to influence company behavior.
Pressure Groups
works within the legal-political framework to influence companies to behave in socially responsible ways.
Internal Environment
Includes elements within the organization’s boundaries such as employees, management and corporate culture.
Natural Dimension
includes all elements that occur naturally on earth, including plants, animals, rocks and natural resources such as air, water and climate.
Customers
are part of the task environment and include people and organizations that acquire goods and services from the organization.
Competitors
Organizations within the same industry or type of business that compete for the same set of customers.
Suppliers
provide the raw materials the organization uses to produce its output.
Labor Market
represents the people available for hire by the organization.
Boundary-spanning roles
Link and coordinate the organization with key elements in the external environment.
Merger
occurs when tow or more organizations combine to become one.
Joint Venture
a strategic alliance or program by two or more organizations.
Culture
the set of key values, beliefs, understandics and norms shared by members of an organization.
Symbol
an object, act, or events and is repeated frequently and shared among organizational employees.
Hero
a figure who exemplifies the deeds, character, and attributes of a strong culture.
Slogan
succinctly expresses a key corporate value.
Ceremonies
planned activities at special events, to reinforce company values.
Adaptability Culture
characterized by values that support the company’s ability to interpret and translate signals from the environment into new behavior responses.
Achievement Culture
a results-oriented culture that values competetiveness, personal initiative and achievement.
Involvement Culture
a culture that places high value on meeting the needs of employees and values cooperation and equality.
Consistency Culture
values and rewards a methodical, rational, orderly way of doing things.
High-performance culture
managers emphasize both values and business results.
Cultural Leaders
define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions.
