Management- Chapter 13 Flashcards
Diversity
Defined as all the ways in which employees differ.
Managing Diversity
Means creating a climate in which the potential advantages of diversity for organizational performance are maximized while the potential disadvantages are minimized is a key management skill today.
Prejudice
The tendency to view people who are different as being deficient
Discrimination
Occurs when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice.
Stereotype
A rigid, exaggerated, irrational belief associated with a particular group of people.
Stereotype Threat
Occurs when a person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.
Ethnocentrism
The belief that one’s own group is inherently superior to other groups.
Monoculture
A culture that accepts only one way of doing things and one set of values and beliefs.
Ethnorelativism
The belief that groups and subcultures are inherently equal
Pluralism
Describes an environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Glass Ceiling
An invisible barrier that separates women from top management positions, impedes women’s career growth.
Cultural Competence
The ability to interact effectively with people of different cultures.
Mentor
A higher-ranking senor member of the organization who is committed to providing upward mobility and support to a protege’s professional career.
Diversity Training
Designed to educated employees about the importance of diversity, make peole away of their own biases and teach them skills for communicating and working in a diverse workplace.
Multicultural Teams
Are made up of members from diverse national, racial, ethnic and cultural backgrounds.
