Management- Chapter 18 Flashcards
Team
A unit of two or more people who interact and coordinate their work to accomplish a goal for which they are committed and hold themselves mutually accountable.
Free Rider
A person who benefits from team membership but does not make a proportionate contribution to the team’s work.
Formal Teams
Created by organizations as part of the formal organization structure.
Vertical Team
Composed of a manager and his or her subordinates in the formal chain of command.
Horizontal Team
Made up of employees from about the same hierarchical level but from different areas of expertise.
Committee
A long-lasting, sometimes permanent team created as part of the formal organization structure to deal with tasks that occur regularly.
Special-Purchase Teams
Teams created outside the formal structure to undertake a project of special importance, such as developing a new product.
Self-Directed Team
Consists of multitasking employees who rotate jobs to produce an entire product or service, often led by an elected team member.
Virtual Team
A team made up of members who are geographically or organizationally dispersed, rarely meet face-to-face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.
Global Team
Made up of employees who come from different countries who activities span multiple countries.
Task Specialist Role
A team roles in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal.
Socioemotional Role
A team roles in which an individual provides support for team members’ emotional needs and helps strengthen social unity.
Forming
Stage of team development is a period of orientation and getting acquainted
Storming
The stage of team development in which individual personalities and roles, along with resulting conflicts.
Norming
Refers to the stage of development in which conflicts are resolved and team harmony and unity emerge.
Performing
The stage in which members focus on problems solving and accomplishing the team’s assigned task.
Adjourning
The stage during which members of temporary teams prepare for the team’s disbandment.
Team Cohesiveness
Refers tot he extent to which team members are attracted to the team and motivated to remain a part of it.
Team Norm
An informal standard of conduct that is shared by team members and guides their behavior.
Conflict
Refers to antagonistic interaction in whcih one party attempts to block the interactions or goals of another.
Task Conflict
Conflict that results from disagreements about the goals to be achieved or the content of the tasks to be preformed.
Relationship Conflict
Results form interpersonal incompatibility that creates tension and personal animosity among people.
Superordinate Goal
A larger objective that cannot be obtained by a single individual, is one way team leaders can resolve conflicts.
Meditation
The process of using a third party to settle a dispute.
Negotiation
A conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to boh parties.
Integrative Negotiation
A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
Distributive Negotiation
A competitive and adversarial approach in which each party strives to get as much as it can, usually at the expense of the other party.
Social Facilitation
The tendency for the presence of other people to influence an individual’s motivation and performance.
