Management- Chapter 18

Question 1

Team

Answer 1

A unit of two or more people who interact and coordinate their work to accomplish a goal for which they are committed and hold themselves mutually accountable.

Question 2

Free Rider

Answer 2

A person who benefits from team membership but does not make a proportionate contribution to the team’s work.

Question 3

Formal Teams

Answer 3

Created by organizations as part of the formal organization structure.

Question 4

Vertical Team

Answer 4

Composed of a manager and his or her subordinates in the formal chain of command.

Question 5

Horizontal Team

Answer 5

Made up of employees from about the same hierarchical level but from different areas of expertise.

Question 6

Committee

Answer 6

A long-lasting, sometimes permanent team created as part of the formal organization structure to deal with tasks that occur regularly.

Question 7

Special-Purchase Teams

Answer 7

Teams created outside the formal structure to undertake a project of special importance, such as developing a new product.

Question 8

Self-Directed Team

Answer 8

Consists of multitasking employees who rotate jobs to produce an entire product or service, often led by an elected team member.

Question 9

Virtual Team

Answer 9

A team made up of members who are geographically or organizationally dispersed, rarely meet face-to-face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.

Question 10

Global Team

Answer 10

Made up of employees who come from different countries who activities span multiple countries.

Question 11

Task Specialist Role

Answer 11

A team roles in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal.

Question 12

Socioemotional Role

Answer 12

A team roles in which an individual provides support for team members’ emotional needs and helps strengthen social unity.

Question 13

Forming

Answer 13

Stage of team development is a period of orientation and getting acquainted

Question 14

Storming

Answer 14

The stage of team development in which individual personalities and roles, along with resulting conflicts.

Question 15

Norming

Answer 15

Refers to the stage of development in which conflicts are resolved and team harmony and unity emerge.

Question 16

Performing

Answer 16

The stage in which members focus on problems solving and accomplishing the team’s assigned task.

Question 17

Adjourning

Answer 17

The stage during which members of temporary teams prepare for the team’s disbandment.

Question 18

Team Cohesiveness

Answer 18

Refers tot he extent to which team members are attracted to the team and motivated to remain a part of it.

Question 19

Team Norm

Answer 19

An informal standard of conduct that is shared by team members and guides their behavior.

Question 20

Conflict

Answer 20

Refers to antagonistic interaction in whcih one party attempts to block the interactions or goals of another.

Question 21

Task Conflict

Answer 21

Conflict that results from disagreements about the goals to be achieved or the content of the tasks to be preformed.

Question 22

Relationship Conflict

Answer 22

Results form interpersonal incompatibility that creates tension and personal animosity among people.

Question 23

Superordinate Goal

Answer 23

A larger objective that cannot be obtained by a single individual, is one way team leaders can resolve conflicts.

Question 24

Meditation

Answer 24

The process of using a third party to settle a dispute.

Question 25

Negotiation

Answer 25

A conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to boh parties.

Question 26

Integrative Negotiation

Answer 26

A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 27

Distributive Negotiation

Answer 27

A competitive and adversarial approach in which each party strives to get as much as it can, usually at the expense of the other party.

Question 28

Social Facilitation

Answer 28

The tendency for the presence of other people to influence an individual’s motivation and performance.