Management- Chapter 17

Question 1

Channel

Answer 1

The term channel refers to the carrier of a communication, such as a phone call, blog or text.

Question 2

Strategic Conversation

Answer 2

Refers to dialogue across boundaries and hierarchal levels about the team or organization’s vision, critical strategic themes, and the values that help achieve important goals.

Question 3

Communication

Answer 3

The process by which information is engaged and understood by two or more people.

Question 4

Message

Answer 4

The tangible formulation of an dea to be sent to a receiver.

Question 5

Encodes and Decodes

Answer 5

The sender encodes the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver decodes the symbols to interpret the meaning of the message.

Question 6

Feedback

Answer 6

Occurs when the receiver responds to the sender’s communication with a return message.

Question 7

Channel Richness

Answer 7

Refers to the amount of information that can be transmitted during a communication episode.

Question 8

IM

Answer 8

Electronic communication that allows users to see who is connected to a network and share info instantly.

Question 9

Communication Apprehension

Answer 9

An individual’s level of fear or anxiety associated with interpersonal communications.

Question 10

Nonverbal Communication

Answer 10

Communication that is transmitted through actions and behaviors rather than through words.

Question 11

Listening

Answer 11

The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning.

Question 12

Formal Communication Channel

Answer 12

A communication channel that flows within the chain of command

Question 13

Downward Communication

Answer 13

Refers to messages sent from top management down to subordinates

Question 14

Upward Communication

Answer 14

Includes message that flow from the lower to the higher levels in the organization’s hierarchy.

Question 15

Horizontal Communication

Answer 15

The lateral or diagonal exchange of messages among peers or coworkers and includes team communication.

Question 16

Centralized Network

Answer 16

A team communication structure in which team members communicate through a sigle individual to solve problems or make decisions.

Question 17

Decentralized Network

Answer 17

A team communication structure in which team members freely communicate with one another and arrive at decisions together.

Question 18

Personal Communication Channels

Answer 18

Exist outside formally authorized channels and include personal networks, the grapevine and written communication.

Question 19

Personal Networking

Answer 19

Refers to the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries

Question 20

Grapevine

Answer 20

Carries workplace gossip, a dominant force in organization communication when formal channels are closed.