LO1 - Hardware & Software Troubleshooting:

Question 1

What are the four steps you should take when Hardware Troubleshooting?

Answer 1

1) Write down your steps,
2) Take notes about error messages,
3) Check components are connected correctly,
4) Restart the computer system.

Question 2

What are the potential symptoms for Software Troubleshooting?

Answer 2

1) System Freezes,
2) Frozen Blue Screen,
3) Software Error / Bugs,
4) Updates,
5) Unusual Behaviour,
6) Software Failing To Load.

Question 3

What is Software Documentation?

Answer 3

Software documentation is a process used to record software issues.

Question 4

What are three Troubleshooting Tools?

Answer 4

1) Event Viewer,
2) Self-Test Programs,
3) Diagnostic Software.