Lesson 2 - Chapter 3: Troubleshooting Installation Issues

Question 1

What type of error is a scratched DVD?

Answer 1

a media error

Question 2

How do you troubleshoot a drive or RAID array that’s not detected? (drive shows up in the RAID setup utility)

Answer 2

Windows may not have the proper driver for the drive or RAID controller

(get a driver disc from the manufacturer and run the setup again)

Question 3

What may cause a no boot device present error? (2)

Answer 3

1. The installation media is bad (check the media for errors)
2. The boot sequence is pointing to the wrong device

Question 4

What are 3 reasons an optical drive may display a “not ready” error?

Answer 4

1. May need a moment to catch up, press R to retry
2. Installation disc may be damaged
3. Optical Drive may be too slow for the system

Question 5

What does HAL stand for?

Answer 5

Hardware Abstraction Layer

Question 6

What does the HAL do?

Answer 6

it’s the translator between the hardware’s language and the OS’s language

Question 7

Why is Windows installing the correct HAL important?

Answer 7

So Windows setup can detect the computer type and critical hardware (motherboard, BIOS) and install the correct HAL to run on different hardware platforms (critical for successful OS setup)

Question 8

What type of errors can appear after the GUI part of the installation begins? (2)

Answer 8

1. Hardware
2. Driver problems (update drivers)

Question 9

What are 2 ways to troubleshoot lockups during OS installation?

Answer 9

1. Check for bad media like ISO file (if none, create another install media from the same ISO. Still issues, download the ISO again and start over)
2. Check the installation log files in the system root directory (setuperr.log tracks the progress of each install phase)

Question 10

What’s the log file called that Windows generates to track the progress of installation phases? Where is it located? (2)

Answer 10

setuperr.log

located in the system root directory (where OS is installed)