Lesson 10 - Chapter 4: Remote Access Technologies

Question 1

Most third-party remote desktop applications make use of one of which two protocols?

Answer 1

1. Remote Desktop Protocol (RDP)
2. Virtual Network Computing (VNC)

Question 2

What is a remote desktop program?

Answer 2

lets you control a remote machine somewhere else

Question 3

TightVNC is cross-platform for what OS? It lets you run and control..?

Answer 3

It lets you run and control a Windows system remotely from your Mac (vice versa)

Question 4

What does VNC stand for?

Answer 4

Virtual Network Computing

Question 5

What’s an alternative to VNC that Windows offers?

Answer 5

Remote Desktop Connection

Question 6

What does Remote Desktop Connection allow you to do with servers?

Answer 6

Provides control over a remote server with a GUI

Question 7

What is the Remote Desktop Connection executable file called?

Answer 7

mstsc.exe

Question 8

What do you type to open Remote Desktop Connection from a command-line interface?

Answer 8

Type ‘mstsc’

Question 9

How do you enable Remote Desktop on your PC? (3 steps)

Answer 9

Settings > Search ‘Remote Desktop’ > Turn it on

Question 10

What 2 things do you need for Remote Desktop no matter what application you use?

Answer 10

1. A server
2. A client program

Question 11

Are server and client software separate or combined products?

Answer 11

Many times, they are combined into a single product

Question 12

Does macOS have built-in screen-sharing features like Windows? If so, how do you enable it?

Answer 12

Yes, enable it in System Preferences.

(Good enough for light remote troubleshooting)

Question 13

What is Remote Assistance? Enables you to?

Answer 13

Enables you to give anyone control of your desktop or to take control of someone else’s desktop

(sit in the driver’s seat)

Question 14

What editions of Windows does Remote Assistance work with?

Answer 14

It works with all editions of Windows (even Home)

Question 15

How does Remote Assistance work? (3)

Answer 15

1. You receive the support request email
2. Log onto the user’s system
3. Take the driver’s seat (with permission)

Question 16

What can you do with Remote Assistance? Are you limited?

Answer 16

Anything you would do from the actual computer (install, download, troubleshoot, etc)

Question 17

What’s the main difference between Remote Desktop and Remote Assistance?

Answer 17

With Remote Desktop, the person using the remote PC you’re connecting to can’t see what you’re doing

(Remote Assistance, they see everything you’re doing)

Question 18

Why is Remote Assistance useful in teaching?

Answer 18

Because you can teach the user how to use an app (for example) and then let them take over and watch