Lesson 12 - Chapter 3: General Printer Troubleshooting

Question 1

What are 4 things to check when you press print but nothing happens?

Answer 1

1. Is connected, powered on?
2. Printer is online (Settings, WiFi, and Ethernet)
3. Has paper?
4. Permission to use printer? (Access Denied error)

Question 2

How do you open the printer’s queue?

Answer 2

double click the printer-icon in the notification area

Question 3

What do you look at when a printer won’t print and you know it’s in good order?

Answer 3

The print queue

Question 4

How do you access the printer’s queue when there’s nothing in it? Win10 and Win11

Answer 4

Win10: Settings > Devices > Printers & Scanners > Select Printer > Open Queue

Win11: Settings > Bluetooth & Devices > Printers & Scanners > Select Printer > More devices and printers settings

Question 5

What’s another name for print queue?

Answer 5

print spooler

Question 6

What are 4 troubleshooting steps you can perform in the print queue?

Answer 6

1. Check the printer’s status
2. Make sure it isn’t paused
3. Change a job’s priority setting
4. Cancel all jobs and resubmit them to a working printer

Question 7

Another possible cause for a stalled print job is that the printer is waiting for what?

Answer 7

the correct paper

(Laser Printers specifically know what paper is in their paper trays and pauses if it’s trying to print a different size and can be overridden by pressing OK/GO)

Question 8

How do you find a printer’s default paper tray and paper size options?

Answer 8

Printer Properties

Question 9

How do you restart the Print Spooler if the print queue doesn’t display? (5 steps)

Answer 9

1. Start
2. Computer Management
3. Expand Services and Applications
4. Services
5. Print Spooler > Right-Click > Restart or Start

Question 10

Make sure you’ve checked the ___ ___ ___ before blaming the printer for a print job with an unexpected size

Answer 10

(the application’s) Page Setup interface

Question 11

What are 3 reasons why you might be getting an unexpectedly sized printout?

Answer 11

1. The application’s Page Setup settings are off
2. Might need to re-install printer’s drivers
3. Might have a problem with the printer’s print engine (if it’s consistent across many apps)

Question 12

What might cause misaligned or garbage prints? (2 options)

Answer 12

1. Corrupted or incorrect driver
2. May be asking printer to do something it can’t (like printing to a PCL printer with a PostScript driver)

Question 13

What is a reverse powerup? What does it avoid? (2)

Answer 13

1. It means to turn on a printer device and let it warm-up before turning on the PC itself
2. It avoids crashes on power up

Question 14

How can you troubleshoot a display screen malfunction (freeze, show 1 color, show lines)? (3 options)

Answer 14

1. Turn it off and on
2. Unplug it completely for a few minutes
3. Device works but display issues started after firmware update, send it to service center