Lesson 10 ( communication )

Question 1

Communication

Answer 1

Information is transferred and understood through communication within a firm or between different companies.

It focuses on reaching a company’s target audiences—consumers, employees, vendors, media groups, etc.

Question 2

2 main communication method?

Answer 2

Interpersonal communication—communication between two or more people

Organizational communication-
all the patterns, networks, and systems of communication within an organization

Question 3

functions of communication?

Answer 3

Control
Motivation
Emotional expression
Information

Question 4

Methods and challenges of interpersonal communication?

Answer 4

Message: a purpose to be conveyed
—————————————–

Encoding: converting a message into symbols

Channel: the medium a message travels along

Decoding: retranslating a sender’s message

Question 5

communication process

Answer 5

1. source ( noice)
2. encoding (noice)
3. channel
4. decoding ( noice )
5. receiver ( noice)
6. feedback ( noice)

start again
1. source ( noice)

Question 6

Modes of communicating

Answer 6

1. oral communication
2. written communication
3. non verval communication

Question 7

define Nonverbal communication

Answer 7

communication transmitted without words

Question 8

how non verbal communication is done?

Answer 8

Body language: gestures, facial configurations, and other body movements that convey meaning

Verbal intonation: an emphasis given to words or phrases that conveys meaning

Question 9

Barriers to effective communication

Answer 9

Information overload: when information exceeds our processing capacity

Filtering: the deliberate manipulation of information to make it appear more favorable to the receiver

Emotions: How a receiver feels influences how he or she interprets it. Extreme emotions are most likely to hinder effective communication.

Language:
Jargon: specialized terminology or
technical language that members of a
group use to communicate among
themselves

Silence - silence or lack of communication because it’s defined by the absence of information. But the meaning would be different and difficult to interpret.

National culture- Every aspect of global communication is influenced by cultural differences.

Question 10

how to Overcome communication barriers?

Answer 10

Use feedback
Simplify language
Listen actively
Active listening: listening for full meaning
without making premature judgments or interpretations
Constrain emotions
Watch nonverbal cues

Question 11

definition of formal vs informal communication?

Answer 11

Formal communication: communication that takes place within prescribed organizational work arrangements

Informal communication: communication that is not defined by the organization’s structural hierarchy.

Question 12

direction of flow

Answer 12

1. Downward communication : communication that flows downward from a manager to employees
   |
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   *Town hall meeting: informal public meetings where information can be relayed, issues can be discussed, or employees can be brought together to celebrate accomplishments
2. Upward communication: communication that flows upward from employees to managers
3. Lateral communication: communication that takes place among any employees on the same organizational level
4. Diagonal communication: communication that cuts across work areas and organizational levels

Question 13

netwroks

Answer 13

1. Communication networks: refers to how information flows within the organization

• The form of network you should use to communicate your message depends on your goal
• No single network is best for all situations

2. Grapevine: the informal organizational communication network.

Question 14

Internet and social media age

Answer 14

The 24/7 work environment
* IT has made it possible to maintain a connection 24/7 .

• People within companies can now be fully accessible at any time, from anywhere.

Social media
* The use of social media as a channel for internal communication in businesses has great potential.

• Addiction to social media exists.

Cybersecurity
* Given that almost all transactions these days are digital, the risk of sensitive information being stolen is higher.

• Maintain system and information security.

Question 15

how to Become effective communicator

Answer 15

1. Persuasion skills: skills that enable a person to influence others to change their minds or behavior
2. Speaking skills: capacity to explain ideas and data to others through speaking
3. Writing skills: text communication that is appropriate for the audience’s needs
4. Reading skills: comprehension of written words and paragraphs in papers used for work.