Lecture 04 # Written Communication

Question 1

1. What does written communication involve?

Answer 1

Written communication involves expressing ideas in writing, choosing precise words, and organizing them into cohesive sentences. It is more valid than speech but delays feedback.

Question 2

2. List three advantages of written communication.

Answer 2

1) Permanent record,
2) Can clarify oral messages,
3) Effective for relaying complex ideas.

Question 3

3. Name two disadvantages of written communication.

Answer 3

1) Takes time to receive feedback,
2) Lacks non-verbal signals and can be impersonal.

Question 4

4. What are the two main categories of purposes in writing?

Answer 4

1) General/Secondary purposes,
2) Specific/Primary purposes.

Question 5

6. What is an example of a specific purpose in writing?

Answer 5

To collect donations from philanthropists or to request credit.

Question 6

5. Give an example of a general purpose in writing.

Answer 6

To inform or to persuade.

Question 7

7. How can you enhance clarity in writing?

Answer 7

1. Use precise language,
2. Keep sentences short,
3. Reread your writing,
4. Ask for feedback.

Question 8

8. Name the Seven Cs of effective communication.

Answer 8

1. Completeness,
2. Conciseness,
3. Consideration,
4. Concreteness,
5. Clarity,
6. Courtesy,
7. Correctness.

Question 9

11. What are the three steps of the pre-writing stage?

Answer 9

1. Analyze,
2. Anticipate,
3. Adapt.

Question 10

9. What are the steps in the writing process for effective business messages?

Answer 10

1) Identify purpose,
2) Analyze audience,
3) Select ideas,
4) Collect data,
5) Organize message.

Question 11

10. What are the three stages of the 3x3 Writing Process?

Answer 11

1. Pre-writing,
2. Writing,
3. Revising.

Question 12

12. What are the three steps in the writing stage?

Answer 12

1. Research,
2. Organize,
3. Compose.

Question 13

13. What are the three steps in the revising stage?

Answer 13

1. Revise,
2. Proofread,
3. Evaluate.

Question 14

14. What does coherence in writing mean?

Answer 14

Coherence means the logical connection and flow of ideas, making the message easy to follow.

Question 15

15. What tools enhance the electronic writing process?

Answer 15

Word processors and collaboration platforms that provide spell-check, track changes, and real-time collaboration.