Lecture 02 # Communication In Organization

Question 1

1. Communication Structure

Answer 1

Categories:
1. External Communication: Between different organizations.
2. Internal Communication: Within the same organization.

Question 2

2. Types of Internal Communication with sub-divisions.

Answer 2

1. Vertical Communication: Between different levels (upward and downward).
   a) Upward: Junior to senior (e.g., progress reports).
   b) Downward: Senior to junior (e.g., project assignments).
2. Horizontal Communication: Between employees at the same level.
3. Diagonal Communication: Between different levels across departments.

Question 3

3. Formal Communication Network

Answer 3

Chain Network: Sequential communication in a linear fashion.
Y-Network: Central leader communicates with multiple subordinates.
Wheel Network: Central figure is the hub for all communication.
Circle Network: Members communicate with adjacent members, forming a loop.
All-Channel Network: Every member communicates directly with all others.

Question 4

4. Informal Communication Network (Grapevine)

Answer 4

Occurs outside formal channels (e.g., casual conversations, social interactions).

Question 5

5. Characteristics of Grapevine Network

Answer 5

1. Weak official channels lead to reliance on informal communication.
2. Predominantly oral and people-oriented.
3. Flows in all directions within the organization.

Question 6

6. Advantages of Informal Communication

Answer 6

1. Fast and selective.
2. Operates alongside formal networks.
3. Provides current information and emotional support.
4. Helps identify problems and unethical activities.

Question 7

7. Disadvantages of Grapevine Communication

Answer 7

1. May spread malicious or inaccurate rumors.
2. Can cause stress and mistrust among employees.
3. Risks being detrimental if misinformation spreads.

Question 8

8. Managerial Attitudes Towards the Grapevine

Answer 8

More prevalent at lower management levels.
Larger organizations experience stronger grapevine influence.
Monitoring and correcting information is key.

Question 9

9. Importance of Communication in Management

Answer 9

1. Clarity and Direction: Aligns goals and expectations.
2. Coordination and Collaboration: Facilitates teamwork across departments.
3. Decision Making: Provides necessary information for informed choices.
4. Employee Engagement: Fosters a positive work environment.
5. Conflict Resolution: Helps address and resolve issues.
6. Change Management: Aids in managing organizational changes.
7. Building Relationships: Establishes trust and credibility with stakeholders.