Lecture 02 # Communication In Organization Flashcards

One-Shot Revision

1
Q
  1. Communication Structure
A

Categories:
1. External Communication: Between different organizations.
2. Internal Communication: Within the same organization.

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2
Q
  1. Types of Internal Communication with sub-divisions.
A
  1. Vertical Communication: Between different levels (upward and downward).
    a) Upward: Junior to senior (e.g., progress reports).
    b) Downward: Senior to junior (e.g., project assignments).
  2. Horizontal Communication: Between employees at the same level.
  3. Diagonal Communication: Between different levels across departments.
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3
Q
  1. Formal Communication Network
A

Chain Network: Sequential communication in a linear fashion.
Y-Network: Central leader communicates with multiple subordinates.
Wheel Network: Central figure is the hub for all communication.
Circle Network: Members communicate with adjacent members, forming a loop.
All-Channel Network: Every member communicates directly with all others.

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4
Q
  1. Informal Communication Network (Grapevine)
A

Occurs outside formal channels (e.g., casual conversations, social interactions).

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5
Q
  1. Characteristics of Grapevine Network
A
  1. Weak official channels lead to reliance on informal communication.
  2. Predominantly oral and people-oriented.
  3. Flows in all directions within the organization.
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6
Q
  1. Advantages of Informal Communication
A
  1. Fast and selective.
  2. Operates alongside formal networks.
  3. Provides current information and emotional support.
  4. Helps identify problems and unethical activities.
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7
Q
  1. Disadvantages of Grapevine Communication
A
  1. May spread malicious or inaccurate rumors.
  2. Can cause stress and mistrust among employees.
  3. Risks being detrimental if misinformation spreads.
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8
Q
  1. Managerial Attitudes Towards the Grapevine
A

More prevalent at lower management levels.
Larger organizations experience stronger grapevine influence.
Monitoring and correcting information is key.

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9
Q
  1. Importance of Communication in Management
A
  1. Clarity and Direction: Aligns goals and expectations.
  2. Coordination and Collaboration: Facilitates teamwork across departments.
  3. Decision Making: Provides necessary information for informed choices.
  4. Employee Engagement: Fosters a positive work environment.
  5. Conflict Resolution: Helps address and resolve issues.
  6. Change Management: Aids in managing organizational changes.
  7. Building Relationships: Establishes trust and credibility with stakeholders.
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