Lecture 02 # Communication In Organization Flashcards
One-Shot Revision
- Communication Structure
Categories:
1. External Communication: Between different organizations.
2. Internal Communication: Within the same organization.
- Types of Internal Communication with sub-divisions.
- Vertical Communication: Between different levels (upward and downward).
a) Upward: Junior to senior (e.g., progress reports).
b) Downward: Senior to junior (e.g., project assignments). - Horizontal Communication: Between employees at the same level.
- Diagonal Communication: Between different levels across departments.
- Formal Communication Network
Chain Network: Sequential communication in a linear fashion.
Y-Network: Central leader communicates with multiple subordinates.
Wheel Network: Central figure is the hub for all communication.
Circle Network: Members communicate with adjacent members, forming a loop.
All-Channel Network: Every member communicates directly with all others.
- Informal Communication Network (Grapevine)
Occurs outside formal channels (e.g., casual conversations, social interactions).
- Characteristics of Grapevine Network
- Weak official channels lead to reliance on informal communication.
- Predominantly oral and people-oriented.
- Flows in all directions within the organization.
- Advantages of Informal Communication
- Fast and selective.
- Operates alongside formal networks.
- Provides current information and emotional support.
- Helps identify problems and unethical activities.
- Disadvantages of Grapevine Communication
- May spread malicious or inaccurate rumors.
- Can cause stress and mistrust among employees.
- Risks being detrimental if misinformation spreads.
- Managerial Attitudes Towards the Grapevine
More prevalent at lower management levels.
Larger organizations experience stronger grapevine influence.
Monitoring and correcting information is key.
- Importance of Communication in Management
- Clarity and Direction: Aligns goals and expectations.
- Coordination and Collaboration: Facilitates teamwork across departments.
- Decision Making: Provides necessary information for informed choices.
- Employee Engagement: Fosters a positive work environment.
- Conflict Resolution: Helps address and resolve issues.
- Change Management: Aids in managing organizational changes.
- Building Relationships: Establishes trust and credibility with stakeholders.