Lecture 01 # Introduction

Question 1

1. Role of Communication

Answer 1

1. Sharing Ideas: Exchange of thoughts.
2. Building Relationships: Strengthens connections.
3. Solving Problems: Facilitates finding solutions.
4. Expressing Feelings: Communicates emotions.
5. Information Exchange: Passes on important details.
6. Creating Understanding: Clarifies misunderstandings.
7. Motivating Others: Inspires action.
8. Making Decisions: Discusses options collaboratively.
9. Promoting Cooperation: Enhances teamwork.
10. Cultural Exchange: Fosters learning across backgrounds.

Question 2

2. Definition of Communication

Answer 2

Two-way process of exchanging information, ideas, and emotions.

Question 3

3. Classification of Communication, Formal and Informal.

Answer 3

1. Formal: Reliable, slower, documented, uses predefined channels, maintains secrecy.
2. Informal: Less reliable, quick, no documentation, free-flowing, lacks secrecy.

Question 4

4. Purpose of Communication

Answer 4

Information, Advice, Counseling, Suggestions, Orders, Motivation, Persuasion, Warnings, Negotiation, Education/Training.

Question 5

5. Process of Communication

Answer 5

1. Formation of an Idea (Sender’s Activity)
2. Encoding
3. Transmission
4. Reception (Receiver’s Activity)
5. Decoding
6. Feedback/Response

Question 6

7. Characteristics of Successful Communication (7 Cs)

Answer 6

1. Completeness: All necessary information.
2. Conciseness: Brief and to the point.
3. Consideration: Acknowledges others’ perspectives.
4. Clarity: Clear expression of ideas.
5. Concreteness: Specific and vivid language.
6. Courtesy: Polite and respectful communication.
7. Correctness: Accurate and error-free messages.

Question 6

6. Components of Communication

Answer 6

1. Context: Surrounding circumstances.
2. Sender-Encoder: Initiates and encodes message.
3. Message: Information being conveyed.
4. Medium: Channel of transmission.
5. Receiver-Decoder: Receives and decodes message.
6. Feedback: Response from the receiver.

Question 7

8. Barriers to Communication

Answer 7

1. Distortion: Message changes during transmission.
2. Overloading: Excessive information overwhelms.
3. Lack of Credibility: Untrusted sender affects perception.
4. Unfamiliar Language: Linguistic challenges.
5. Improper Timing: Wrong timing affects reception.
6. Attitude Difference: Conflicting mindsets lead to misunderstandings.
7. Differences Between People: Variances in backgrounds.
8. Relationship Dynamics: Nature of relationships influences communication.
9. Filtering Information: Withholding alters effectiveness.
10. Selective Perception: Biases shape interpretations.
11. Defensive Reactions: Feeling attacked hinders communication.
12. Noise: Distractions disrupt communication.