Lecture 03 # Oral Communication Flashcards
One-Shot Revision
1: What is oral communication?
Oral communication involves interaction between individuals using words, where thoughts and ideas are exchanged verbally, often in face-to-face situations.
2: What are some advantages of oral communication?
- Swift communication
- Direct interaction
- Flexibility
- Instant feedback
- Use of nonverbal signals
- Sensitive handling of personal messages
3: What are some disadvantages of oral communication?
- Prone to technical/physical noise
- Unreliable memory
- Different perceptions may cause miscommunication
- Limited time for planning
- Strong personalities may dominate
Not suited for large audiences
4: What is the difference between oral and written communication?
Oral communication: Less formal, produces prompt responses, not valued for legal purposes.
Written communication: Formal, causes delayed response, carries more legal authority.
5: What are the principles of successful oral communication?
- Well-planned presentation
- Clear pronunciation
- Brevity
- Precision
- Natural voice
- Logical sequence of ideas
6: Define conversation control.
Conversation control refers to skills of listening and talking in a meaningful way, helping participants conclude discussions with mutual understanding and agreement.
7: What are some applications of conversation control in business?
- Selling and buying
- Negotiating
- Interviewing
- Participating in meetings
- Disagreeing without rudeness
8: What are the two techniques of reflecting in effective oral communication?
- Mirroring: Repeating almost exactly what the speaker says.
- Paraphrasing: Using different words to reflect what the speaker says, showing understanding.
9: What is effective listening?
Listening involves decoding and interpreting verbal messages actively, focusing on understanding the message rather than just hearing it.
10: What are the stages of the listening process?
- Receiving
- Focusing
- Deciphering
- Accepting
- Storing
11: What is the difference between hearing and listening?
Hearing: Recognition of sounds, often without attention.
Listening: Involves conscious attention and understanding of the spoken message.
12: What are some common faults of listening?
- Prejudice against the speaker
- External distractions
- Hasty conclusions
- Monotonous speaking style
- Prejudgment
- Self-centeredness
- Selective listening
13: What are techniques for effective listening?
- Stop talking
- Put the speaker at ease
- Show interest
- Remove distractions
- Be patient and avoid interruptions
16: What are the principles of effective listening (4 A’s)?
- AIM: Look for key words or ideas.
- ACTIVITY: Engage with questions and suggestions.
- ALERTNESS: Focus on current speech.
- ACCURACY: Avoid premature evaluations.
15: What are the types of listening?
- Content Listening: To understand the speaker’s view.
- Critical Listening: To evaluate the message’s objectivity and accuracy.
- Empathetic Listening: To understand the speaker’s emotions and feelings.
