internal quality standards

Question 1

Quality control

Answer 1

Quality control ensures products or services meet set standards before release.

Question 2

Quality assurance

Answer 2

Quality assurance is a systematic approach to ensuring a desired level of quality.

Question 3

Reasons for quality control

Answer 3

• to ensure customer satisfaction
• to meet legal/regulator requirements
• to maintain brand reputation
• to reduce costs
• to improve competitiveness

Question 4

Reasons for quality assurance

Answer 4

• To prevent defects
• increase customer satisfaction
• to meet industry standards
• to reduce costs
  -to improve efficiency
• to enhance continuous improvement

Question 5

calculate and interpret measures of wastage

Answer 5

• Scrap rate: The scrap rate is the proportion of units produced that are deemed unusable and must be discarded. It is calculated by dividing the number of scrapped units by the total number of units produced.
• Defect rate: The defect rate is the proportion of units produced that have a defect. It is calculated by dividing the number of defective units by the total number of units produced.
• Rework rate: The rework rate is the proportion of units produced that require additional work to bring them to the desired quality level. It is calculated by dividing the number of units requiring rework by the total number of units produced.
• Material utilization rate: The material utilization rate is a measure of the efficiency of material usage in the production process. It is calculated by dividing the amount of material used for actual production by the total amount of material used.

Question 6

Total Quality Management (TQM)

Answer 6

The continual process of detecting and eliminating manufacturing errors, streamlining supply chains, improving customer experience and ensuring employees are fully trained

Question 7

explain how and why TQM is used in a business

Answer 7

• customer focus
• continuous improvement
• employee involvement
• data-driven decision making
• reduction of waste

Question 8

evaluate the impact and importance of training in improving quality to a business and its stakeholders

Answer 8

• Improved Employee Skills: Training helps employees to develop the skills and knowledge needed to perform their jobs more effectively. This can result in improved quality in products and services, as well as increased efficiency and productivity.
• Standardization of Processes: Training can help to standardize processes and procedures, ensuring that all employees are following the same practices and reducing the potential for errors.
• Increased Employee Engagement: Training can help to engage and motivate employees by providing them with the tools and knowledge they need to perform their jobs effectively. This can lead to increased job satisfaction, higher employee retention, and improved quality.
• Better Understanding of Quality Principles: Training can help employees to understand the importance of quality and how it can be improved. This can lead to a more customer-focused approach and a better understanding of the key drivers of quality.

-Improved Customer Satisfaction: By improving employee skills and understanding of quality principles, training can result in improved customer satisfaction. This can lead to increased customer loyalty and repeat business, which is critical for a business’s long-term success.