human relations & business Flashcards
Which one of the following statements describes the meaning of the CMTNL Code of Ethics Principles I – respect for persons?
Value the dignity and worth of all persons.
Which is NOT a step to help manage psychological stress?
Turning off your emotions
Which one of the following allows for the development of client autonomy?
Obtaining informed consent.
Which statement about the EXHAUSTION stage of the general adaptation syndrome is FALSE?
Duration of this stage depends on the body’s innate ability to adapt and the intensity of the stressor
Empowerment of the client is best achieved by:
Informing the client that they may stop the treatment at any time.
Which one of the following statements describes a situation of transference?
A client has feelings related to his childhood and being comforted by his mother when he is being treated.
____________________ means restating the speakers message or content in the listener’s own words, reflecting only the core or essence of the speakers message.
Paraphrasing
Which one of the following statements defines the CMTNL Code of Ethics Principles III – integrity in relationships?
To practice with integrity and honesty in our professional relationships.
If you continually say negative comments regarding your client’s chiropractor you are breaking the CMTNL Code of Ethics Principle ____________.
III – Integrity in relationships
Which one of the following statements regarding morals is TRUE?
What is moral is not always legal.
Which one of the following situations does NOT represent a dual relationship?
Your client was referred by your doctor.
Which one of the following criteria increases client vulnerability?
Breaching client confidentiality.
Code of Ethics Principle III – Integrity in relationships, relates to our commitments to:
Our client, ourselves, and colleagues.
Which one of the following statements describes a situation of counter-transference?
A therapist has feelings related to his childhood and being comforted by his mother when he treats a client.
Which one of the following is an example of good listening skills?
Paraphrasing what the client has said to you.
Communication is defined as:
A complex process involving all verbal and nonverbal interactions between two or more people.
Which of the following is an example of an attending behavior?
Leaning toward the speaker
The most important reason for being genuine in a helping relationship is to:
Build trust between the health care provider and client.
Which one of the following is an ineffective strategy for managing stress in day to day life?
Focusing all of your time and energy into changing your physical and psychological environment.
Which one of the following mechanisms is an ineffective way to manage psychological stress?
Focusing on negative thoughts so their cause becomes clearer.
Which one of the following statements regarding self-esteem is TRUE?
Self-esteem is described as the feeling of worth we have about ourselves.
Which one of the following techniques helps develop the capacity to understand the feelings of others?
Observe the body language.
Which one of the following statements describes empathy?
Feeling compassion toward the client.
Which one of the following is NOT a factor that helps support our self-awareness, allowing us to be more genuine?
Developing as many relationships as possible.
Which one of the following does NOT help create an environment for effective verbal communication?
Talking to the client in a loud, monotonous voice so as to ensure they hear you.
Which one of the following statements regarding ethics is TRUE?
Ethics is a rational mental exercise.
Which one of the following statements regarding ethical theory according to Mill – Utilitarianism is TRUE?
Correct action is based on the “greatest happiness principle”.
Which one of the following components is NOT part of the scope of practice of Massage Therapy?
Diagnosis of the dysfunction of soft tissue and bone.
Which one of the following statements accurately describes therapeutic boundaries?
The limits that allow for safe connection based on the client’s needs.
Which of the following statements about the Inter-professional Disagreement is TRUE?
The client’s choice of provider and treatment approach is respected
Which one of the following activities would usually be considered a low risk activity on the dual relationship scale?
Accepting gratuities from clients.
According to the CMTNL Position Statements, which of the following is NOT a factor that needs to be considered before entering into a post-termination relationship?
Fee for treatment
Which statement by the health care provider may undervalue a client’s feelings and belittle their concerns?
“Everything will be all right.”
Which one of the following statements regarding CMTNL Communication/Public Health Standard # 7 – Consent is TRUE?
Notation that consent was obtained must be noted within 24 hours of treatment.
Which one of the following criterion is a component of CMTNL Communication/Public Health Standard # 2 – Fees and Fee Schedule?
Fee schedule must be posted in an obvious location.
Which one of the following is a common misconception regarding ethics?
Ethics is based on personal feelings and individual intuitions.
The definition of a bioethical dilemma is
A conflict of values, loyalties and obligations in which a choice has good and bad elements.
Writing “I am going to pass” on your bathroom mirror for you to see every morning before coming to Human Relations class is an example of this way to improve your self-confidence.
Writing down your goals
Which one of the following is NOT one of the steps in the ethical decision making process?
Condemning other’s action plans if different from yours.
Ethnocentrism refers to:
The belief in the superiority of one’s culture or cultural practices and convictions that they are necessary, normal and natural
Jenny employees a number of Registered Massage Therapist at her clinic, she has come to realize that one of her employees has been openly having sexual relations with their clients, What is Jenny Required to do:
Report the Registered Massage Therapist to the CMTNL
You have a new client scheduled for today, the clients name sounds very familiar. When the client shows up for the treatment you realize that it is a close friends’ new boyfriend that was very flirtations with you when you meet him. You are required to:
You treat the client being very clear on your professional boundaries and explain duel relationships
You are faced with an ethical issue that you’re quite unsure about, what are the steps that you should go through to determine your course of action?
Identify the problem, think of reasonable possibilities for action, choose one of the possibilities and justify it
You began treating an old friend of yours, what type of risk does this pose in relation to dual relationship?
moderate
Which client intake question is NOT included in the CMTNL’s Communication Public Health Standard 4- Interview the Client to Obtain his/her Treatment Goals?
History of massage therapy?
Which Technique standard in the CMTNL Standards of Practice states the the technique should be percussive & rhythmic?
Perform a Tapotement Technique
Which of the following is NOT a clinical indicator for performing Breast Massage in the CMTNL’s Technique Standard 15- Performing Breast Massage?
Mastitis
Which of the following is the definition of Privacy?
The claim of individuals, groups or institutions to determine when, how and to what extent information about them is communicated to others
Which one of the following is a function of the College of Massage Therapists of Newfoundland and Labrador?
To develop, establish and maintain programs and standards of practice for the profession.
Which one of the following documents defines the scope of practice of massage therapy?
The Massage Therapy Act
A student has graduated from a massage therapy college in Newfoundland but has not yet passed the CMTNL certification examinations. She is offered a job starting immediately. If she accepts this position and begins practicing massage therapy, the CMTNL may:
consider that she is behaving unethically and may delay her application for certification
Which one of the following pieces of information is a massage therapist allowed to include when advertising his practice?
That he/she is a member of the College of Massage Therapists of Newfoundland and Labrador.
How many hours of direct client care must a massage therapist have to maintain a general certificate of registration?
500 hours every three years
The massage therapy Act is under which government department?
Department of Health
The CEU committee was developed to ensure that a registered massage therapist is upholding their educational requirements, which of the following statements are correct?
A massage therapist should complete a minimum of 20 primary CEU’s and a maximum of 10 secondary CEU’s is a 3 year cycle
According to the CMTNL, all client records shall be kept for how long?
10 years from last visit to clinic
Which of the following is NOT the duty of the Registrar?
send out upcoming Continuing Education courses
Which of the following statements regarding treatment of sensitive areas is FALSE?
Consent for sensitive areas must be given in writing.
When getting consent for authorization to release client records, the consent is valid for how long?
6 months
Which family member is first to become the substitute decision maker if there was no one named prior to the maker becoming incompetent?
Children
A business plan will:
Increase chances of actually opening a business
Encourage investors to fund your business
Allows you to plan ahead for your business
Which of the following is a form of business in which the profits are entirely yours?
Sole proprietorship
Which type of market research involves conducting surveys that specifically target a desired group via mail, telephone, email or in person?
Primary research
A client has been involved in a Motor Vehicle Accident, who will you first send invoice to for payment of massage therapy services:
Private/Personal Health Insurance of client
To increase the likelihood of client referrals, you should:
Distribute magnets or pens with business name
A sugar pill is best used an example of a
Placebo response
Which section of a journal article is found at the very beginning of the article?
Abstract
Which of the following statements regarding ethical issues in research is FALSE?
Data that is unpublished can be used without permission
Which form of business has a separate legal entity and the ownership is transferable?
Corporation
Which section of the business plan includes the mission statement?
Executive summary
Which of the following is shown on a balance sheet?
How much capital do you need for start-up?
How much money do you have?
How will you finance the business?
The purpose of a medical legal report is
To help a judge or jury decide the amount of compensation for an injured person
A referral service:
is a form of free advertising
