human behaviour and attitude

Question 1

personality

Answer 1

deep rooted characteristics 
determined by:
upbringing 
genetics 
childhood environment
past experiences

Question 2

Hans Eysenck personality model

Answer 2

either extrovert or introvert
stable or unstable
from these we get personality traits
sanguine/ stable extrovert= best for pilot
worst for pilot is unstable extrovert/ choleric

Question 3

self ideal and self concept

Answer 3

self ideal- how you want to
self concept- how you see yourself
big gap between the two = under confidence and can lead to aggressive assertiveness(common in new captain)

Question 4

attitude

Answer 4

tendency to like or dislike something
affected by: environment, family, friends, culture, media, self ideal
change through life
selfish attitudes may have an impact of crew performances

Question 5

Attitude and self discipline

Answer 5

self discipline- ability to control feelings and overcome weakness 
must be disciplined in:
training
SOP's
flight preparation
sleep 
evaluation

attitudes have big impact on discipline

Question 6

most hazardous/ dangerous attitudes for a flight deck

Answer 6

impulsiveness
invulnerability 
macho
carelessness
complacency
anti authoritarian
resignation

Question 7

behaviour

Answer 7

combination of personality, attitude and the environment
can change on a daily basis
behaviour needs to adapt to time and place

Question 8

transactional analysis

Answer 8

method of studying interactions between individuals
3 egos:
parent ego- behaviours thought and feelings taken from parents which can be judgemental or patronising
adult ego- direct response to current situation
child ego- behaviours thoughts and feelings replayed from childhood

Question 9

jens rasmussen SRK model

Answer 9

skill based behaviour - based on routine skills
rule based behaviour- routine rules require conscious actions
knowledge based behaviour - unfamiliar situations

Question 10

motivation

Answer 10

reasons for acting or behaving a certain way
the will to do something
drives us to goals
increased effort and energy

pres-on-its- (over motivation) one of most dangerous forms of motivation in aviation. eg. captain determined to achieve regardless of any other considerations

Question 11

Maslow hierarchy of needs

Answer 11

base of triangle are the needs that have to be met first
once lower levels satisfied next assumes priority

people at top of pyramid: autonomous, not influenced by pressure, healthy respect for others