FINAL [List the following]

Question 1

List the functions of culture.

Answer 1

1) boundary-defining role
2) conveys a sense of identity for members
3) facilitates the generation of commitment
4) enhances the stability of the social system
5) seves as a sense-making and control mechanism
6) defines the rules of the game

Question 1

List the seven primary characteristics of an organization’s culture.

Answer 1

1) innovation and risk taking
2) attention to detail
3) outcome orientation
4) people orientation
5) team orientation
6) aggressiveness
7) stability

Question 2

List the key characteristics of a charismatic leader.

Answer 2

1) Vision and articulation
2) personal risk
3) sensitivity to follower needs
4) unconventional behavior

Question 3

List the ways in which charismatic leaders influence followers.

Answer 3

1) articulate an appealing vision
2) developing a vision statement
3) establishing a new set of values
4) conveying courage and conviction about the vision

Question 4

List the characteristics of transformational leaders.

Answer 4

1) idealized influence
2) inspirational motivation
3) intellectual stimulation
4) individualized consideration

Question 5

List the characteristics of transactional leaders.

Answer 5

1) contingent reward
2) management by exception (active)
3) management by exception (passive)
4) laissez-faire

Question 6

List the steps to developing the aura of charisma.

Answer 6

1) mantaining an optimistic view
2) drawing others by creating a bond that inspires other to follow.
3) bring out the potential in followers by tapping into their emotions

Question 7

List the characteristics of authentic leaders.

Answer 7

1) they know who they are
2) they know what they believe in
3) they act on their values and beliefs openly and candidly

Question 8

List the ways as to how transformaitonal leadership works.

Answer 8

1) creativity - theirs and others.
2) decentralization of responsiblity
3) propensity to take risks
4) compensation is geared toward long-term results
5) greater agreement among top managers about the organization’s goals.

Question 9

List the five major functions of communication within a group or organization.

Answer 9

1) management
2) feedback
3) emotional sharing
4) persuasion sharing
5) information exchange

Question 10

List the ways communicaton manages member behavior.

Answer 10

1) authority hierarchies and formal guidelines
2) job descriptions and company policies
3) workgroup teasing or harassing

Question 11

List the barriers to effective communication.

Answer 11

1) filtering
2) communication apprehension
3) cultural barriers

Question 12

List examples of filtering barrier to effective communication.

Answer 12

1) selective perception
2) information overload
3) emotions
4) language
5) silence

Question 13

List examples of communication apprehension.

Answer 13

lying

Question 14

List the causes of cultural barriers to effective communication.

Answer 14

1) semantics
2) word connotations
3) tone differences
4) difference in tolerance for conflict and methods for resolving conflicts.