CH3

Question 1

evaluative statements—either favorable or unfavorable—about objects, people, or events.

Answer 1

Attitudes

Question 2

T/F: Attitudes cannot reflect how we feel about something.

Answer 2

false, attitudes can reflect how we feel.

Question 3

any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes.

Answer 3

Cognitive dissonance

Question 4

T/F: The attitudes that people hold determine what they do.

Answer 4

true.

Question 5

Festinger: cases of attitudes following behavior illustrate the effects of ______________________.

Answer 5

cognitive dissonance

Question 6

A positive feeling about the job resulting from an evaluation of its characteristics.

Answer 6

Job Satisfaction

Question 7

Degree of psychological identification with the job where perceived performance is important to self-worth.

Answer 7

Job Involvement

Question 8

Belief in the degree of influence over one’s job, competence, job meaningfulness, and autonomy.

Answer 8

Psychological Empowerment

Question 9

The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have _______ personal experience.

Answer 9

direct

Question 10

Identifying with a particular organization and its goals and wishing to maintain membership in the organization.

Answer 10

Organizational Commitment

Question 11

Employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational _______.

Answer 11

loyalty

Question 12

Degree to which employees believe the organization values their contribution and cares about their well-being.

Answer 12

Perceived Organizational Support (POS)

Question 13

T/F: Perceived Organizational Support is lower when rewards are fair.

Answer 13

false, it is higher.

Question 14

T/F: Perceived Organizational Support is higher when employees are involved in decision making, and supervisors are seen as supportive.

Answer 14

true.

Question 15

POS is important in countries where ____________ is lower.

Answer 15

power distance

Question 16

The degree of involvement with, satisfaction with, and enthusiasm for the job.

Answer 16

Employee Engagement

Question 17

T/F: Engaged employees are passionate about their work and company.

Answer 17

true.

Question 18

T/F: Job attitudes are all distinct.

Answer 18

False, they are highly related, and while there is some distinction, there is also a lot of overlap that may cause confusion.

Question 19

Two popular approaches for measuring job satisfaction are the single ________ rating and the summation of job _____.

Answer 19

global, facets.

Question 20

T/F: There are cultural differences in job satisfaction.

Answer 20

true.

Question 21

With the recent economic downturn, more workers are (more/less) satisfied.

Answer 21

less

Question 22

Job conditions, personality, pay, and corporate social responsibility are all causes of job _______.

Answer 22

satisfaction

Question 23

T/F: The intrinsic nature of the work itself, social interactions, and supervision are important predictors of job satisfaction.

Answer 23

True

Question 24

People who have ________________, believe in their inner worth and basic competence, are more satisfied with their jobs than those with ______________.

Answer 24

positive core self-evaluations, negative core self-evaluations.

Question 25

self-regulated actions to benefit society or the environment beyond what is required by law.

Answer 25

Corporate social responsibility (CSR)

Question 26

___________ includes environmental sustainability initiatives, nonprofit work, and charitable giving.

Answer 26

Corporate social responsibility (CSR)

Question 27

Corporate social responsibility (CSR) increasingly affects employee _______________.

Answer 27

job satisfaction

Question 28

T/F: CSR is particularly important for Millennials. Not everyone finds value in CSR.

Answer 28

true.

Question 29

Happy workers are more likely to be ________ workers.

Answer 29

productive

Question 30

People who are more satisfied with their jobs are more likely to engage in ________.

Answer 30

Organizational Commitment Behavior (OCB)

Question 31

Satisfied employees increase _________ satisfaction and loyalty.

Answer 31

customer

Question 32

T/F: Research shows that job satisfaction is positively correlated with life satisfaction.

Answer 32

true.

Question 33

actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent.

Answer 33

Counterproductive Work Behavior (CWB)

Question 34

the more satisfied you are, the less likely you are to miss work.

Answer 34

Absenteeism

Question 35

a pattern of lowered job satisfaction is the best predictor of intent to leave.

Answer 35

Turnover