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BUS221 > CH1 > Flashcards

CH1 Flashcards

1
Q

Someone who gets things done through other people in organizations.

A

Manager

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2
Q

A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.

A

Organization

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3
Q

Mintzberg concluded that _________ perform ten different, highly interrelated roles or sets of behaviors attributable to their jobs.

A

managers

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4
Q

T/F: Planning, organizing, leading, and
controlling are some of a managers fuctions.

A

true.

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5
Q

A manager’s management skills includes ________, ________, and _________ skills.

A

Technical, Human, and Conceptual.

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6
Q

the ability to apply specialized knowledge or expertise.

A

Technical Skills

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7
Q

T/F: All jobs require some specialized expertise, and many people develop their technical skills before the job.

A

False, on the job.

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8
Q

the ability to work with, understand, and motivate other people, both individually and in groups.

A

Human Skills

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9
Q

the mental ability to analyze and diagnose complex situations.

A

Conceptuals Skills

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10
Q

Luthans and his associates found that all managers engage in four managerial activities: __________ management, _______________, ________________ management, ________________.

A

traditional management, commmunication, human resource management, networking.

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11
Q

is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

A

Organizational Behavior (OB)

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12
Q

____________ study of behavior says that Behavior generally is predictable if we know how the person perceived the situation and what is important to him or her.

A

Systematic

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13
Q

_______________ management argues for managers to make decisions based on evidence.

A

Evidence-Based Management (EBM)

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14
Q

T/F: Evidence-based management does not complement the systematic study of behavior.

A

false, it complements it.

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15
Q

Systematic study of behavior and EBM add to ________ or those “gut feelings”.

A

intuition.

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16
Q

T/F: The use of Big Data for managerial practices is a relatively new area, but one that holds convincing promise.

A

true.

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17
Q

T/F: The reasons for data analytics include predicting any event, detecting how much risk is incurred at any time, and preventing
catastrophes.

A

true.

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18
Q

Organizational behavior is an applied behavioral science that is built upon contributions from a number of behavioral disciplines: Psychology, Social Psychology, ________, and __________.

A

Sociology, Anthropology.

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19
Q

T/F: Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals.

A

true.

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20
Q

blends the concepts of psychology and
sociology.

A

Social Psychology.

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21
Q

studies people in relation to their social environment or culture.

A

Sociology

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22
Q

is the study of societies to learn about human beings and their activities.

A

Anthropology

23
Q

situational factors are variables that moderate the relationship between the independent and dependent variables.

A

Contingency Variables

24
Q

T/F: In tough economic times, EFFECTIVE management is an asset.

A

true.

25
Q

_________ challenges and opportunities, include: Increased foreign assignments, working with people from different cultures, overseeing movement of jobs to countries with low-cost labor, and adapting to differing cultural and regulatory norms.

A

Globalization

26
Q

organizations becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

A

Workforce diversity

27
Q

T/F: Employee attitudes and behavior are not associated with customer satisfaction.

A

false, they are associated.

28
Q

_________ employees have substantial
interaction with customers.

A

Service

29
Q

T/F: Improving customer service would need a customer-responsive culture.

A

True.

30
Q

T/F: People skills are essential to managerial effectiveness.

A

True.

31
Q

provides the concepts and theories that allow managers to predict employee behavior in given situations.

A

Operational Behavior (OB)

32
Q

T/F: A manager’s job is fundamentally different in networked organizations.

A

True.

33
Q

is concerned with how organizations develop human strength, foster vitality and resilience, and unlock potential.

A

Positive organizational scholarship

34
Q

This field of study focuses on employees’ strengths versus their limitations, as employees share situations in which they performed at their personal best.

A

Positive organizational scholarship

35
Q

are situations in which an individual is required to define right and wrong conduct.

A

Ethical dilemmas and ethical choices

36
Q

T/F: Good ethical behavior is not so easily defined.

A

True.

37
Q

Organizations distribute _____________ to guide employees through ethical dilemmas.

A

codes of ethics

38
Q

T/F: Managers need to create an ethically healthy climate.

A

true.

39
Q

(inputs/outputs) of the three levels of analysis in the basic OB model are variables like personality, group structure, and organizational culture that lead to processes.

A

inputs

40
Q

T/F: Organizational structure and
culture change over time.

A

True.

41
Q

If inputs are like the nouns in organizational behavior, processes are like ______.

A

verbs

42
Q

_______ of the three levels of analysis in the basic OB model are defined as actions that individuals, groups, and organizations engage in as a result of inputs, and that lead to certain outcomes.

A

Processes

43
Q

_______ of the three levels of analysis in the basic OB model are key variables that you want to explain or predict, and that are affected by some other variables.

A

Outcomes

44
Q

Employee ________ are the evaluations employees make, ranging from positive to negative, about objects, people, or events.

A

attitudes

45
Q

________ is an unpleasant psychological process that occurs in response to environmental pressures.

A

Stress

46
Q

The combination of effectiveness and efficiency at doing your core job tasks is a reflection of your level of ______________.

A

task performance

47
Q

The discretionary behavior that is not part of an employee’s formal job requirements, and that contributes to the psychological and social environment of the workplace, is called ______________.

A

organizational citizenship behavior

48
Q

_______________ is the set of actions that employees take to separate themselves from the organization.

A

Withdrawal behavior

49
Q

___________ is the extent to which members of a group support and validate one another at work.

A

Group cohesion

50
Q

_____________ refers to the quantity and quality of a group’s work output.

A

Group functioning

51
Q

An organization is _________ if it achieves its goals by transforming inputs into outputs at the lowest cost.

A

productive

52
Q

Productivity of an organization requires both __________ and _________.

A

effectiveness, efficiency

53
Q

The final outcome is _________, which is simply evidence that the organization is able to exist and grow over the long term.

A

organizational survival

BUS221 (14 decks)

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