CH1 Flashcards
Someone who gets things done through other people in organizations.
Manager
A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
Organization
Mintzberg concluded that _________ perform ten different, highly interrelated roles or sets of behaviors attributable to their jobs.
managers
T/F: Planning, organizing, leading, and
controlling are some of a managers fuctions.
true.
A manager’s management skills includes ________, ________, and _________ skills.
Technical, Human, and Conceptual.
the ability to apply specialized knowledge or expertise.
Technical Skills
T/F: All jobs require some specialized expertise, and many people develop their technical skills before the job.
False, on the job.
the ability to work with, understand, and motivate other people, both individually and in groups.
Human Skills
the mental ability to analyze and diagnose complex situations.
Conceptuals Skills
Luthans and his associates found that all managers engage in four managerial activities: __________ management, _______________, ________________ management, ________________.
traditional management, commmunication, human resource management, networking.
is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Organizational Behavior (OB)
____________ study of behavior says that Behavior generally is predictable if we know how the person perceived the situation and what is important to him or her.
Systematic
_______________ management argues for managers to make decisions based on evidence.
Evidence-Based Management (EBM)
T/F: Evidence-based management does not complement the systematic study of behavior.
false, it complements it.
Systematic study of behavior and EBM add to ________ or those “gut feelings”.
intuition.
T/F: The use of Big Data for managerial practices is a relatively new area, but one that holds convincing promise.
true.
T/F: The reasons for data analytics include predicting any event, detecting how much risk is incurred at any time, and preventing
catastrophes.
true.
Organizational behavior is an applied behavioral science that is built upon contributions from a number of behavioral disciplines: Psychology, Social Psychology, ________, and __________.
Sociology, Anthropology.
T/F: Psychology seeks to measure, explain, and sometimes change the behavior of humans and other animals.
true.
blends the concepts of psychology and
sociology.
Social Psychology.
studies people in relation to their social environment or culture.
Sociology
is the study of societies to learn about human beings and their activities.
Anthropology
situational factors are variables that moderate the relationship between the independent and dependent variables.
Contingency Variables
T/F: In tough economic times, EFFECTIVE management is an asset.
true.
_________ challenges and opportunities, include: Increased foreign assignments, working with people from different cultures, overseeing movement of jobs to countries with low-cost labor, and adapting to differing cultural and regulatory norms.
Globalization
organizations becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
Workforce diversity
T/F: Employee attitudes and behavior are not associated with customer satisfaction.
false, they are associated.
_________ employees have substantial
interaction with customers.
Service
T/F: Improving customer service would need a customer-responsive culture.
True.
T/F: People skills are essential to managerial effectiveness.
True.
provides the concepts and theories that allow managers to predict employee behavior in given situations.
Operational Behavior (OB)
T/F: A manager’s job is fundamentally different in networked organizations.
True.
is concerned with how organizations develop human strength, foster vitality and resilience, and unlock potential.
Positive organizational scholarship
This field of study focuses on employees’ strengths versus their limitations, as employees share situations in which they performed at their personal best.
Positive organizational scholarship
are situations in which an individual is required to define right and wrong conduct.
Ethical dilemmas and ethical choices
T/F: Good ethical behavior is not so easily defined.
True.
Organizations distribute _____________ to guide employees through ethical dilemmas.
codes of ethics
T/F: Managers need to create an ethically healthy climate.
true.
(inputs/outputs) of the three levels of analysis in the basic OB model are variables like personality, group structure, and organizational culture that lead to processes.
inputs
T/F: Organizational structure and
culture change over time.
True.
If inputs are like the nouns in organizational behavior, processes are like ______.
verbs
_______ of the three levels of analysis in the basic OB model are defined as actions that individuals, groups, and organizations engage in as a result of inputs, and that lead to certain outcomes.
Processes
_______ of the three levels of analysis in the basic OB model are key variables that you want to explain or predict, and that are affected by some other variables.
Outcomes
Employee ________ are the evaluations employees make, ranging from positive to negative, about objects, people, or events.
attitudes
________ is an unpleasant psychological process that occurs in response to environmental pressures.
Stress
The combination of effectiveness and efficiency at doing your core job tasks is a reflection of your level of ______________.
task performance
The discretionary behavior that is not part of an employee’s formal job requirements, and that contributes to the psychological and social environment of the workplace, is called ______________.
organizational citizenship behavior
_______________ is the set of actions that employees take to separate themselves from the organization.
Withdrawal behavior
___________ is the extent to which members of a group support and validate one another at work.
Group cohesion
_____________ refers to the quantity and quality of a group’s work output.
Group functioning
An organization is _________ if it achieves its goals by transforming inputs into outputs at the lowest cost.
productive
Productivity of an organization requires both __________ and _________.
effectiveness, efficiency
The final outcome is _________, which is simply evidence that the organization is able to exist and grow over the long term.
organizational survival
