Final Ch14

Question 1

Mary Parker Follett (4)

Answer 1

1. Group Principal
2. Conflict Resolution
3. Authority and Power
4. Leadership

Question 2

Group Principal

Answer 2

only through group membership could individuals find their true self
- through group experiences

Question 3

Conflict Resolution

Answer 3

would result in:

1. voluntary submission of one side
2. struggle and victor of one side over the other
3. compromise
4. integration - one she agreed with

Question 4

Authority and Power

Answer 4

power with versus power over

Question 5

Leadership

Answer 5

control could not be achieved without integrated efforts, when interest were not reconciled

Question 6

Chester Barnard

Answer 6

Formal and informal organisations

Question 7

Formal organisation

Answer 7

• organised and specific goals

- clearly stated and enforced norms

Question 8

Effective-efficient

Answer 8

Barnard

effective: meets the goals of the organisation
efficient: meet individual motives

Question 9

All systems contained 3 elements

Answer 9

1. willingness of members to cooperate
2. common purpose (members knew what was expected of them)
3. members able to communicate with each

Question 10

Informal organisation

Answer 10

network of personal and social relationships that arise as people associate with other people in a work environment

Question 11

individuals would consent to authority if 4 conditions were met

Answer 11

1. they understood the communicated order
2. they believed the order was consistent with the organisations purpose
3. the order was compatible with their personal interests as a whole
4. the were physically and mentally able to comply with the order

Question 12

zone of indifference

Answer 12

barnard - the zone that people will follow orders without questioning authority