Final Ch10

Question 1

Henry Fayol

Answer 1

• every organization required management
• defined management theory as “a collection of principals, rules, methods and procedures tried and checked by general experience”

Question 2

Managerial Qualities (6)

Answer 2

1. physical
2. mental
3. moral
4. general
5. special knowledge
6. experience

Question 3

Divison of Work

Answer 3

• stressed specialisation of jobs

- output can increase

Question 4

Authority

Answer 4

with authority comes responsibility - should be balance between the two

Question 5

Discipline

Answer 5

subordinates should respect their superiors

Question 6

Unity of command

Answer 6

employees should receive supervision from only one person

Question 7

unity of direction

Answer 7

teams with the same objective should be working under the direction of one manager, using one plan

Question 8

subordination of individual interests to the general interests

Answer 8

interests of one employee should not be allowed to become more important than those of the group

Question 9

remuneration

Answer 9

money paid for work or a service, employee satisfaction depends on fair remuneration

Question 10

centralisation and decentralisation

Answer 10

should have a balance, how close employees are to the decision making process

Question 11

scalar chain

Answer 11

chain of superiors ranging through highest to lowest (simpler gang plank)

Question 12

order

Answer 12

arrangement of things, material order and social order

Question 13

equity

Answer 13

managers should be fair to staff at all time, balance between discipline and kindness

Question 14

stability fo tenure of personnel

Answer 14

employees should not be moved frequently from one job position to another

Question 15

initiative

Answer 15

employees should be given the necessary level of freedom to create and carry out plans

Question 16

esprit de corps

Answer 16

promote team spirit and unity, inspires workers to work harder

Question 17

gangplank theory

Answer 17

providing horizontal communications

Question 18

functions of management (5)

Answer 18

1. Planning
2. Organizing
3. Controlling
4. Coordinating
5. Command

Question 19

Max Weber

Answer 19

bureaucracy to provide a formal approach to organisation theory

Question 20

3 types of authority

Answer 20

1. Rational-Legal (weber wanted)
2. Traditional
3. Charismatic

Question 21

Advantages of bureaucracy (5)

Answer 21

1. Specialization
2. Structure
3. Rationality
4. Predictability
5. Democracy

Question 22

Disadvantages of bureaucracy (5)

Answer 22

1. Rigidity
2. Impersonality
3. Compartmentalisation of activities
4. Rules
5. Goal displacement