Final Ch13 Flashcards
Hawthorne Effect
set the individual in a social context, establishing that the performance of employees is influence by their surroundings and by the people that they are working with as much as by their own innate abilities
Illumination studies what
find out the effect of different levels of illumination on productivity levels
Illumination studies concluded
their preference of lighting level was completely subjective (told it was good they believed it was good) to many other variables
Relay assembly test room what
determine the effects of working conditions, such as rest breaks, workday length, method of payment
Relay assembly test concluded
- workers worked harder because they thought they were being monitored individually
- pay incentives were one factor but social relationships among workers, participation in decision making etc. had a greater effect on productivity than working conditions
Interviewing Program
concluded that productivity can be increased if workers are allowed to talk freely about matters that are important to them
Elton mayo
- felt that a conversational or non directive approach should be used when interviewing employees
- showed the importance of groups in affecting the behavior of individuals at work
pessimistic reveries
negative attitudes held by employees that could interfere with their performance, could be reduced if supervisors were concerned and listened to their employees
bank wiring observation room experiment what
a workers pay depended on the performance of the group as a whole, the researchers though the efficient workers would put pressure on the less efficient workers to complete the work
bank wiring observation room experiment concluded
the group established its own standards of output, and social pressure was used to achieve the standards of output
conclusions (2)
improved performance was due to 1) incentive payments 2) style of the supervisor
