Chapter 7

Question 1

Frederik Winslow Taylor main idea

Answer 1

belief that making people work as hard as they could was not as efficient as optimising the way the work was done
- concept of job design was to analyse the job, discard wasted movements, and reconstruct the job as it should be done

Question 2

Taylors 4 principals

Answer 2

1. study work and determine the most efficient way to perform specific tasks
2. match workers to their jobs based on capability and motivation
3. monitor worker performance and provide instructions and supervision
4. allocate the work between managers and workers so that the managers spend their time planning and training

Question 3

tailors differential piece-rate

Answer 3

paid those who did not reach the performance standard an ordinary rate of pay (like minimum wage); a higher rate of pay was given for attaining the standard

Question 4

task management

Answer 4

match between a persons abilities and the persons job placement

Question 5

systematic soldiering

Answer 5

when workers promote their own best interest

Question 6

time study

Answer 6

the time a job should take

Question 7

critiques of taylorism

Answer 7

1. promotes idea of one right way

2. fails to value the people side of work

Question 8

natural soldiering

Answer 8

natural instinct to take it easy