Exam 3: Helping Process Flashcards
1
Q
Helping Process
- Principle Goals of Helping
- Help clients manage _______ in living more effectively and develop more fully.
- Help clients become better at helping themselves in _____ living.
- Client-Centered Approach
- Style of counseling that: takes the client’s _________, features collaboration, and genuine respect for patient opinions.
A
problems
daily
perspective
2
Q
Basics of Client-Centered Approach
*Ask simple, ____-ended questions that require detailed responses.
*______ and encourage with verbal and nonverbal prompts.
- Clarify and _______ to ensure that you understand the client.
- Use ________ listening to help the client see gaps or conflicts between statements related to motivation, goals, and behavior.
A
open
Listen
summarize
reflective
3
Q
Indicators of a Client-Centered Approach
- You are speaking ______.
- The client is talking [more/less?] than you.
- The client is talking about _______ change.
- You are listening intently and directing the conversation as needed.
- The client appears to be making realizations and connections not previously considered.
- The client is asking for information or _____.
A
slowly
more
behavior
advice
4
Q
Helping Skills
- Essential human tools for developing relationships with clients and helping them move toward managing their concerns.
- Four Basic Skills (ALEP)
- ________ –> builds relationship
- _______ –> develops understanding
- _______ –> demonstrates understanding
- _______ –> allows for exploration
A
Attending
Listening
Empathy
Probing
5
Q
Attending
- Relates to being visibly tuned into clients.
- Connected to “quality of ________.”
- Paying attention to verbal and non-verbal messages.
- Facilitates good ________.
- Impact of Effective Attending
- Lets client know that you are there for them.
- Help establish good rapport.
- Puts you in a position to be an effective listener.
A
presence
listening
6
Q
Essential Skills of Attending
- ____ client
- At least in the general direction.
- Adopt an Open ______
- Crossed arms/legs can indicate decreased attention.
- Maintain good ___ contact
- Don’t stare, but don’t look away too often.
- Try to be relatively ______
- Fidgeting creates sense of nervousness.
A
Face
posture
Eye
Relaxed
7
Q
Listening
- Capturing a message through sense of sound and sight.
- Goal of all listening: ___________.
- Elements of Complete Listening
- Hearing and understanding verbal messages.
- -Listening requires consideration of events, actions, and feelings.
- Observing and reading non-verbal behavior
- -Includes elements such as ______, facial expression, movement, and ____ of voice.
- Listening to the context.
- -Includes pulling together themes and social environment.
- -Helps prevent distortion of meaning.
A
understanding
posture
tone
8
Q
Empathy
- Skill that enables helper to communicate their level of __________ to the client.
- Involves identifying with and understanding the client.
- Provided by some verbal or non-verbal response.
- Tips for Improving Empathy
- Give yourself time to _____.
- Give _____ and _______ responses.
- Gear your response to your client.
A
understanding
think
short and frequent
9
Q
Probing
- Skill that helps clients talk about _________ and define their concerns more concretely through specific ___________.
- Required when clients fail to spontaneously explore their _______.
- Purpose is to provide focus and ________ for the helping process.
A
themselves
experiences
concerns
direction
10
Q
Probing
*Forms of Probes: Statements I am unclear….. Requests Tell me how….. Questions What do you…..? Non-verbal prompts lean, stare gently, etc.
*Statements and requests are preferable to direct questions with goal of building rapport and reducing sense of intrusiveness.
A
Yuh
11
Q
Helping Suggestions
- Explain your ____ as a helper.
- Plan for termination of or change in relationship from the beginning.
- Say ________ when you don’t know what to say.
- Individualize your helping efforts.
- Avoid _______ solving.
- Summarize.
- ________ your efforts.
- Do not assume that change is ______.
- Consult others when necessary on matters of ethics and scope of practice.
A
role
nothing
problem
Document
simple
12
Q
Characteristics of Effective Helpers
Empathic Respectful Concreteness Genuineness Aware of limitations Supportive Good health model Knowledgeable Patient Sensitive Flexible Clear Trustworthy
A
Yuh.
13
Q
Scope of Practice Considerations
*Increased familiarity with “normal” and “abnormal” or “clinical” states of mental health allows for better decisions regarding when to ____ vs. when to _____.
- Only those who are _______ and have consulted with mental health _________ on matters of screening and referral should address any issues related to mental health.
- Learn diagnostic criteria and signs/symptoms well.
- An appropriate concept is – “know thy self.”
- *Always ___ on the side of referring**.
A
help, refer
educated
professionals
err
14
Q
Reasons for Referral
- Indications from client that he/she is ______ to self or others.
- -Threats with organized plan.
- Indications that client is _______ himself/herself.
- Self mutilation and high risk behaviors.
- Client exhibits explosive anger.
- Indications of on-going problematic ____ use.
- Anorexic/Bulimic Behaviors.
- Indications client may be ________.
- Self-report of abuse as a child or adult.
- Physical, Emotional, and/or Sexual.
A
danger
injuring
drug
depressed
15
Q
Tips for Referral
- Develop a network of ___________ that you trust for referral.
- Acquire business cards.
- Interview them and follow up with clients.
- __________ all of your efforts to refer a client for the purposes of having evidence.
- After referral attempt fails be very careful to only provide counsel on matters more directly related to fitness.
A
professionals
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