Ethics, professionalism and code of conduct (level 3) Flashcards
Who is the current chief executive of the RICS
Dr Sean Thompkins
What are the three main roles of the RICS
- Maintain highest standard of training and education
- To protect the public by maintaining and enforcing the highest standard of professional regulations
- To be a leading source of independent information for land, property and construction
What are the 5 benefits of being an RICS member
- status- provides client confidence
- recognition - RICS is well recognised
- knowledge - access to a wealth of international standards and guidance
- network- access to thousands of professionals
- market advantage–status gives me competitive edge
What are the RICS key principles to help achieve better regulation. (As stated in the rules of conduct for firms)
Proportionality- punishment proportional to crime
Accountability- holding all those accountable
Consistency- having a set approach for all
Transparency- providing transparency to members and the public
Targeting- targeting the major offences (PACTT)
What are some of the key RICS guidance
- RICS global professional and ethic standards 2015 (replaced by NRC)
- Internaional ethical standards 2016 (Replaced by NRC)
- Rules of conduct 2020 (replaced by NRC)
- conflict of Interest 2017
What are the 5 ethical and professional standards
- Intergity - act with integrity
- Trust- promote trustworthiness
- High standard- worth to the highest standard
- Respect- always treat others with respect
- Responsibile- always take responsivity for my actions
(HITRR)
Can you provide me with an example of a time you have had regard for the 5 professional and ethical standards
Gairnieland maintenance issue
When dealing with a very upset customer who had been passed from department to department I called them immediately to reassure them I would deal with the matter, I listened, communicated clearly, sent follow up emails, ensured I worked on a resolution ASAP
Was professional when dealing with a very upset customer
Provided a high level of service dealing with the matter so quickly
Treated the customer with respect, I didn’t try to palm them off to another department and was such to explain everything clearly and I didn’t try to bamboozle them
What are the 10 international ethics standards
1.accountability 2Confidentially 3.Conflict of Interest 4.Transparency 5.Trust 6.Standard of service 7Integrity 8.Reflection 9.Financial responsibly 10.Lawfulness
(Think - ACCTTSIRFL)
What are the two different rules of conducts
- Rules of conduct for Firms
2. Rules of conduct for members
Are you familiar with the new rules of conduct
Yes I am aware of it and understand that it comes into effect from Feb 2022
What are the personal and professional standards set out in the rules of conduct for members
- Ethical behaviour
- Compentence
- Service
- CPD
- Solvency
- Info to RICS
- Co-operation
(CCCSSIE)
7 Simple rules for all RICS members
Explain what makes a regulated firm
- registration-Any firm providing a surveying service must register for regulation to ensure there is a quality benchmark for firms
- Annual return
- 50% or more of principles must be RICS members
- Contact officer
What are the 7 rules for conduct for firms/business
- Proffesional behaviour
- competence
- service
- CPD
- CHP
- clients money
- Indemnity
(think CCCCSIP)
What are the three levels of disciplinary action take by the RICS
- Action by head of regulation
- Disaplinary Panel
- Appeal Panel
How is a disciplinary proceeding handled
First reviewed by the head of regulation and they can take one of 3 actions if they feel disciplinary action is needed:
- fixed fine- only used in circumstances involving providing into to the RICS
- make a consent order- low level breaches
- refer to disciplinary panel -more serious breaches
What must a Terms of Engagement include
clients agreement to:
- fee basis
- expense basis
- How the above are calculated
- the firms CHP
What three steps should I take before acting on an instructions
- check competence (SUK)
- Check for conflict
- issue Terms of engagement and wait for signing before commencing work
Why might you decline an instruction
- not enough experience/not competent
- conflict of interest
- Sufficient fact/info not provided
- no signed Term of Engagement
What might you refer to when reviewing an instruction
The ethics decision tree