Communication and Negotiation (Level 2)

Question 1

What are the different types of communication

Answer 1

1. verbal
2. written
3. visual

Question 2

How do I achieve good communication

Answer 2

(think 5 C’s)

1. clear
2. consice
3. confident
4. coherant
5. correct

Question 3

What sort of communication techniques do I use:

Answer 3

1. Listening-practicing good listening is key i believe. People want to feel that their concerns are being heard. Be patient!!!
2. Repeating back the issue to confirm I have understood
3. Be confident in my knowledge- usually preparation is key
4. Be realistic about what I can offer
5. Compromise- look for a comprise that works for both parties. Usually the answer is somewhere in between

Question 4

How do I ensure good communication in my rental meetings:

Answer 4

1. I use a variety of communication methods- visual with my spreadsheet schedule which I will share during the meeting, i will verbally communicate with the attendees and afterwards I will always circulate the minutes providing written communication of the actions
2. I ensure the meeting has a clear structure so we will efficiently and effectively
3. I will speak in a confident and concise manner

Question 5

How do I prepare for a negotiation to ensure a good outcome

Answer 5

1. I will research our position to understand the key facts and SW’s objectives
2. I will gather all key date- titles, leases, photos, records of visits etc
3. I will know our fall back position
4. Be understand of the customers position
5. Know what are musts and what are likes