ethics

Question 1

what is “lean process improvement”

Answer 1

(Toyota model) eliminates waste and redundancy in healthcare deliver. Comprehend process flow.

includes “stopping the line” - anyone can report a problem so that it does not happen again and avoids a bigger problem

Question 2

what is “six sigma”

Answer 2

Reduces defects by effectively solving problems

Focuses of quality and consistency by eliminating variation and optimizing output

creates pipeline projects

Question 3

what is “lean six sigma”?

Answer 3

provides the basis for improvement performance and growth

delivers customer value through efficient operations and quality standards by developing a pipeline of projects that lend themselves either to six sigma or lean tools

uses lean principles first to increase momentum then uses six sigma later to tackle more advanced problems

Question 4

what are the 4 teachable skills of TeamSTEPPS?

Answer 4

Communication, leadership, situation monitoring, mutual support