E3, Ch 12: Justice and Trust

Question 1

trust

Answer 1

willingness to be vulnerable

Question 2

trust can grow out of 3 general foundations:

Answer 2

1. disposition-based trust
2. cognition-based trust
3. affect-based trust

Question 3

trust propensity

Answer 3

general expectation that the words promised can be relied upon

Question 4

trustworthiness

Answer 4

attributes of a trustee that inspire trust

Question 5

ability

Answer 5

has the skills to be successful in an area

Question 6

benevolence

Answer 6

wants to do good for you

Question 7

integrity

Answer 7

adhering to a set of values you find acceptable

Question 8

trust builds on a person’s _________ ________ for authority is ______-_____ trust

Answer 8

emotion fondness
affect-based

Question 9

affect-based trust

Answer 9

trusting someone because you like them; the relationship is characterized by mutual investment of time/energy

Question 10

cognition-based trust

Answer 10

for some, it is not enough to have 1/3 of key attributes of trust. in cog-based trust, the most important attribute is dependent on the trustor and trustee’s role

Question 11

justice

Answer 11

perceived fairness of authority’s decision-making

Question 11

distributive justice

Answer 11

fairness in decision outcomes

Question 12

procedural justice

Answer 12

fairness of decision procedures

Question 13

interpersonal justice

Answer 13

fairness of treatment by supervisor

Question 14

informational justice

Answer 14

fairness of communications provided by supervisor

Question 15

equity

Answer 15

more outcomes allocated to those who contribute more inputs

Question 16

equality

Answer 16

all team members received the same amount of relevant rewards

Question 17

need

Answer 17

outcomes given to those who need it most

Question 18

voice

Answer 18

opportunity to express views

Question 19

correctability

Answer 19

opportunity to appeal

Question 20

consistency

Answer 20

applied consistently across employees and time

Question 21

bias suppression

Answer 21

neutral, unbiased

Question 22

representativeness

Answer 22

takes into account the concerns of relevant groups

Question 23

accuracy

Answer 23

relies on accurate information as inputs

Question 24

procedural justice is particularly important when distributive justice is…

Answer 24

lacking

Question 25

respect

Answer 25

whether supervisors treat you in a dignified manner

Question 26

propriety

Answer 26

whether supervisors refrain from being improper

Question 27

justification

Answer 27

decision making procedures and outcomes are explained in a reasonable manner

Question 28

truthfulness

Answer 28

communications are honest and candid

Question 29

all four dimensions of justice have ______ correlations with trust

Answer 29

strong

Question 30

trust has a _________ ________ effect on performance

Answer 30

moderate positive

Question 31

trust has a ______ __________ effect on org commitment

Answer 31

strong positive