2 - Job Performance Flashcards
job performance
behaviors that contribute positively or negatively to organizational accomplishment
task performance
most important performance outcome!
behaviors directly involved in transforming resources into goods/services; what’s included in the job description, contributing to a ‘technical core’
citizenship behavior
voluntary activities that contribute to improving the quality of work-setting
organizational citizenship: voice
speaking up, offering constructive suggestions for change
organizational citizenship: civic virtue
participating in company operating at a deeper-than-normal level: attending voluntary functions, keeping up w/announcements/business news affecting the company
organizational citizenship: boosterism
representing org in a positive way away from the office
interpersonal citizenship: helping
assisting coworkers; aiding heavy workloads, training new employees
interpersonal citizenship: courtesy
keeping coworkers informed ab relevant matters
interpersonal citizenship: sportsmanship
maintaining good attitude w/ coworkers even during tough times
counterproductive behavior
behaviors intentionally hindering org goal accomplishment
property deviance
purposefully harming company assets (theft)
production deviance
actions reducing efficiency of output (wasting resources)
personal aggression
hostile verbal/physical actions (harassment)
political deviance
intentionally disadvantage others (gossiping)
the more ______ ___ ________ considered in an evaluation of job performance, the ___ __________ the measure has.
aka, the less “_____” contained w/in a measure, the less _______- the measure has.
dimensions of performance
less deficiency
noise
contamination
