4 - Job Satisfaction Flashcards
job satisfaction
a pleasurable/emotional state resulting from the appraisal of one’s job
based on both cognition and affect
cognition and affect
- calculated opinions of your job
- emotional reactions to your job
value-percept theory
dissatisfaction = (V,want - V,have)*V,importance
job characteristics theory
jobs are more intrinsically enjoyable when work tasks are challenging/fulfilling
5 core characteristics combine to make some jobs more rewarding than others
job characteristics theory, characteristics (5) *refer to slides as well
Variety - requirements for different tasks
Identity - completion of a whole piece of work
Significance - job’s impact on others
Autonomy - level of discretion in decision making
Feedback - amnt of direct/clear info on performance
facets of job satisfaction (5) in order from strongest correlation to least
- work itself
- supervision
- coworker
- promotion
- pay
3 critical psychological states
meaningfulness of work
responsibility for work
knowledge of results
job crafting
employees proactively shape/redefine their jobs
job enrichment
supervisors expand the duties/responsibilities of employee’s jobs
mood
- general states of feeling not directed at or caused by anything
- not intense enough to interrupt ongoing thought processes
- tend to be longer and less intense
emotion
intense states of feeling that are often intense, only lasting for a few minutes, clearly directed at something
emotional dissonance
inconsistency b/w emotions felt vs displayed
how important is job satisfaction?
job satisfaction has a moderate correlation to job performance but a strong correlation to organizational commitment
contamination vs deficient
irrelevant info vs not enough
Sunil calls Perry to smooth out concerns before Perry joins the team. Sunil is exemplifying…
voice
