day 1 Flashcards
Which of the following is NOT an input to the Manage Quality process?
Quality Audits
What document outlines quality standards, policies, and objectives for a project?
Quality Management Plan
Which input to Manage Quality specifies criteria for measuring project performance against quality requirements?
Quality Metrics
Which input contains historical project data that can be used to improve quality processes?
Organizational Process Assets
Which factor influences quality management but is outside the control of the project team?
Enterprise Environmental Factors
If a product does not meet specifications and needs fixing within the project scope, what should be done?
Rework
A stakeholder requests an additional feature not in the original scope. What is the correct action?
Submit a Change Request
Which document formally proposes modifications to project scope, cost, or schedule?
Change Request Form
Who is responsible for reviewing and approving project change requests?
Change Control Board
What process ensures changes are formally evaluated before being implemented?
Integrated Change Control
A stakeholder is completely unaware of a project’s existence. How should they be classified?
Unaware
A stakeholder who is neither for nor against a project is classified as?
Neutral
What type of stakeholder is actively engaged in supporting project success?
Leading
A stakeholder who initially resists a project but later becomes engaged is classified as?
Resistant to Supportive
What stakeholder classification is most likely to cause unexpected project roadblocks?
Resistant
Which is a best practice for recurring project meetings?
Schedule them as early as possible
What should be distributed before a project meeting to improve effectiveness?
Meeting Agenda
What is the most effective way to document key meeting discussions?
Meeting Minutes
Why should meetings have a set time limit?
To prevent wasted time and maintain focus
What is the primary reason for allowing stakeholders to contribute to the meeting agenda?
To ensure key concerns are addressed
Which skill involves motivating teams and managing relationships?
Power Skills
Which skill focuses on task execution, planning, and scheduling?
Management Skills
What power skill involves leading teams without direct authority?
Influencing without Authority
What is the primary focus of management skills?
Executing project tasks and ensuring compliance
Which skill is most useful for resolving team conflicts?
Power Skills
Which input to Manage Quality outlines how processes will be optimized?
Process Improvement Plan
A stakeholder learns about a project late and expresses frustration. What is their likely classification?
Unaware
A meeting without an agenda is likely to suffer from what issue?
Lack of direction and efficiency
Which skill is emphasized as critical in modern project management?
Power Skills
What is a key difference between Manage Quality and Control Quality?
Manage Quality is proactive, Control Quality is reactive
A software company discovers a defect in its final testing phase. What action should the team take if the defect falls within the original project scope?
Rework
A company’s quality audits reveal inefficiencies in its processes. Under which process would these be addressed?
Manage Quality
A project manager ensures all team members are aligned with the project’s quality expectations. Which process is he performing?
Manage Quality
Which document provides guidelines for process optimization in a project?
Process Improvement Plan
Which quality input helps determine if quality processes are being followed correctly?
Quality Metrics
Which stakeholder classification would require targeted communication to increase project engagement?
Unaware or Resistant
What is a key purpose of a change control process?
To formally evaluate and approve project modifications
A project manager wants to ensure that all quality assurance activities align with project requirements. What should they reference?
Quality Management Plan
What stakeholder classification represents someone actively working against the project?
Resistant
What document should be referenced before implementing a change request?
Change Management Plan
Which input to Manage Quality is used to determine if quality processes are executed as planned?
Quality Control Measurements
A project faces delays due to inefficient team communication. Which skill should the project manager improve?
Power Skills
Which meeting best practice ensures stakeholders are well-prepared?
Distributing an agenda beforehand
A stakeholder is unaware of a project and later becomes opposed to it. What classification applies?
Unaware to Resistant
An organization wants to proactively improve processes to enhance project outcomes. Which process should they focus on?
Manage Quality
